Rogers burial process and temporary line replacement

If your service issues are caused by a buried cable or your home has never had Rogers service, a technician may install a temporary line to keep you connected. They’ll also place an order to bury a permanent line.

Burial work depends on weather and other conditions. We follow all legal requirements and will:

• Get permits from local authorities (if needed).
• Request utility locates (if needed).
• Assign a contractor to bury the cable.

Burials usually happen from April to November when the ground isn’t frozen. This helps prevent damage from frost.

Your burial order stays active until we can complete it. Once the ground thaws in spring, we prioritize orders by date:

• Orders created before April 1 of the current year will be completed by June 30 of the current year.
• Orders created between April 1 and June 30 of the current year will be completed between August and September of the current year.
• Orders created between July 1 and September 30 will be completed within 6-8 weeks from order creation date.

Note: These timelines depend on getting permits, utility locates, and access to the area. Construction or other delays may affect completion.

You can check on the status of your burial request using our Virtual Assistant, Anna.

Note: Your request may take up to 72 hours to appear after the technician's visit. If it’s not showing, contact technical support.

If your service issues are caused by a buried cable or your home has never had Rogers service, a technician may install a temporary line to keep you connected. They’ll also place an order to bury a permanent line.

Burial work depends on weather and other conditions. We follow all legal requirements and will:

• Get permits from local authorities (if needed).
• Request utility locates (if needed).
• Assign a contractor to bury the cable.

Burials usually happen from April to November when the ground isn’t frozen. This helps prevent damage from frost.

Your burial order stays active on your account until we can complete it. When the weather warms up and our burial season reopens, we prioritize orders based on the date they were placed. In Vancouver, burials happen year-round due to the mild climate.

Note: Timelines may vary depending on how quickly we can get the necessary permits and locates. Delays can also happen if construction or other activities in the area prevent us from completing the work.

Contact technical support for any updates or questions.