How to reboot your Wireless Home Internet modem and PoE adapter

Your Wireless Home Internet modem connects to an external antenna using an ethernet cable to the PoE (Power over Ethernet) adapter, providing a reliable 4G LTE connection throughout your home.

From time to time, you may need to reboot your equipment to help resolve connectivity issues.

Steps and troubleshooting tips for rebooting modem and PoE

White XB7 internet modem

WHI POE Adapter

  1. Unplug the power cables from both the PoE adapter and XB7 internet modem.
  2. Wait 2 to 3 minutes, keeping equipment unplugged.
  3. Plug in the power cord to the PoE adapter first. The green indicator light on the adapter will turn on.
  4. Wait for another 5 minutes then proceed to next step.
  5. Plug in the power cord to the XB7 internet modem. Wait for the rebooting light patterns to turn on until a solid white light appears.