How to turn on Active Time Details on Ignite HomeConnect

With Ignite HomeConnectTM, it’s easy to see how and where you or your family are spending screen time so that you can better manage online usage. The optional Active Time Details feature provides an ongoing summary for the devices assigned to a user profile showing the time spent on popular apps and websites when connected to your home WiFi network.
Active Time Details is not enabled by default – it is an optional feature that can only be enabled at the profile level. To enable it on an Ignite HomeConnect profile, follow the instructions below.
Ignite HomeConnect is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem. Not sure if this is your modem? Check under “Internet” on your MyRogers account.
  1. Sign in to the Ignite HomeConnect app using your MyRogers username and password. 
  2. Select  WiFi
  3. Select Manage people
  4. Select the user profile on which you want to enable Active Time Details. If you don’t have existing user profiles, select Add a Person to create one.
  5. Select the Settings icon at the top-right of the screen to access the customization options.  The options will only appear if you have devices assigned to your user profile. 
  6. Select Active Time Details.
  7. Check the user consent checkbox then, select Turn On.

Once enabled, data may not be viewable immediately. Activity is measured in five minute increments and the summary is refreshed every 15 minutes. You can toggle between showing activity by app or by category. Visit this page to learn more about the activity included in Active Time Details.

To turn off Active Time Details for a user profile, follow steps 1 to 6 above, then select Turn Off.

Note: Active Time Details cannot be enabled for the Household or Guest profiles included by default with Ignite HomeConnect.