How to turn on Active Time Details on Ignite WiFi Hub

 
With Ignite WiFi Hub, it’s easy to see how and where you or your family are spending screen time so that you can better manage online usage. The optional Active Time Details feature provides an ongoing summary for the devices assigned to a user profile showing the time spent on popular apps and websites when connected to your home WiFi network.
 
Active Time Details is not enabled by default – it is an optional feature that can only be enabled at the profile level. To enable it on an Ignite WiFi Hub profile, follow the instructions below.
 
Ignite WiFi Hub is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem. Not sure if this is your modem? Check under “Internet” on your MyRogers account.
 
  1. Open the Ignite WiFi app or website and sign in using your MyRogers username and password.
  2. Select the People tab.
  3. Select the user profile for which you want to enable Active Time Details. Note: If you want to enable the feature on a new profile, select the Plus icon (+) or Create Profile and follow the prompts.
  4. Select the Settings icon at the top-right of the screen to access customization options. Note: The options will only appear if you have devices assigned to your user profile.
  5. Select Active Time Details.
  6. To turn the feature on, you'll need to check the user consent checkbox.
  7. Select Turn On.

Once enabled, data may not be viewable immediately. Activity is measured in five minute increments and the summary is refreshed every 15 minutes. You can toggle between showing activity by app or by category. Visit this page to learn more about the activity included in Active Time Details.

To turn off Active Time Details for a user profile, follow steps 1 to 5 above, then select Turn Off.

Note: Active Time Details cannot be enabled for the Household or Guest profiles included by default with Ignite WiFi Hub.