Loading...

How to setup eSIM on your device

You can setup eSIM on your device during the initial device set up, through the MyRogers app, rogers.com or by using an eSIM voucher. If needed, turn off an active eSIM to make room for your Rogers eSIM.

Note: if your SIM card is lost or damaged and you can't receive a text message, you'll need to visit a Rogers Store to activate an eSIM.

Setting up eSIM with your device

You can usually set up your eSIM using your device’s built-in features. Use the following steps depending on your device.

Set up a pre-assigned SIM (seamless activation) – during phone setup

Set up a pre-assigned SIM (seamless activation) – after setting up your phone

Set up eSIM with a digital QR code

Transferring eSIM to another device - during phone setup

Transferring eSIM to another device - after setting up your phone

Setting up eSIM via rogers.com or the MyRogers app

Use the following steps if you can’t setup your eSIM with the in-device options.

Set up a pre-activated eSIM (seamless activation)

If you got a new device, the eSIM may already be pre-assigned if you selected it during checkout. You’ll need your new phone and another device to complete these steps.

Using the MyRogers app

  1. Turn on your new phone.
  2. On the other device, sign in to the MyRogers app. Don’t have the app? Get it for iOS or Android.
  3. In the Phone tab, select Activate eSIM.
  4. Select the number for your new phone.
  5. Enter the verification code if you received one.
  6. If prompted, complete the Identity Check.
  7. On your new phone, scan the QR code.
  8. Follow the on-screen steps to complete setup.

In rogers.com

  1. Turn on your new phone
  2. On your browser, sign in to MyRogers
  3. Select the number for your new phone.
  4. In My Device, select Manage SIM and then Activate eSIM
  5. Enter the verification code if you received one.If prompted, complete the Identity Check.
  6. On your new phone, scan the QR code.
  7. Follow the on-screen steps to complete setup.

Set up eSIM on a new phone in rogers.com

  1. Sign into your MyRogers account. 
  2. Select the number you’d like to setup the eSIM on
  3. Select Change SIM. We’ll send you a text message with a verification code.
  4. Enter the verification code, and then select Confirm code.
  5. Select eSIM and then Continue. 
  6. Select Scan QR code when prompted, and then Continue. 
  7. Scan the QR code using the camera of the device you’d like to setup the eSIM on.
  8. Follow the steps on your device.
  9. Once complete, select I've successfully scanned the QR code with my device.
  10. Select Confirm SIM change.
  11. Select Done and restart your device to complete.

 

Set up eSIM with a voucher

Using the MyRogers app

  1. On the device you’d like to activate the eSIM on, scan the QR code on the voucher. 
  2. Sign into the MyRogers app.
  3. Select the number you’d like to setup the eSIM on.
  4. In the Phone tab, select Change SIM. We’ll send you a text with a verification code.
  5. Enter the verification code, and then select Confirm code.
  6. If prompted, complete the Identity Check.
  7. Select Physical SIM or eSIM voucher.
  8. Enter the 20-digit number beginning with 89302 from the back of your eSIM voucher. Select Continue.
  9. Review the changes and select Submit.
  10. Select Submit again then restart your device.

In rogers.com

  1. Sign in to MyRogers
  2. Select Manage and select the number you’d like to setup the eSIM on.
  3. In My Device, select Manage SIM.
  4. Select Change SIM. We’ll send you a text with a verification code.
  5. Enter the verification code, and then select Continue.
  6. If prompted, complete the Identity Check.
  7. Select eSIM, and then Continue. 
  8. Select Enter new eSIM number, and then Continue. 
  9. Enter the 20-digit number beginning with 89302 from the back of your eSIM voucher. Select Save and Continue.
  10. Review the changes and select Confirm SIM change.
  11. Select Done and restart your device.
Back to Top