Device troubleshooting: tablets, rocket sticks, hubs and home phone

For issues related to a tablet, rocket stick, hub or home phone device, contact Wireless Technical Support.

What to expect:

• Troubleshooting support
• Based on your device model and warranty eligibility, you’ll receive recommendations or solutions
• If defective, the device will be replaced under warranty with a certified preowned unit.   

How to prepare your device:

Before troubleshooting, you should:

• Back up all personal data. All data will be erased during the repair process.
• Erase your data to help protect it.
• Remove all security locks and passcodes.
• Remove the SIM card and all accessories (e.g., phone case, memory card) as they will not be returned, and a credit will not be issued for these items.