Play video for How to Back Up Your iPhone

How do I back up my iPhone to iCloud?

Here’s how: 

  1. First, make sure your device is connected to WiFi.
  2. Go to your phone’s Settings.
  3. tap your name, then tap iCloud, and finally tap iCloud
  4. Tap Back Up Now. Make sure you stay connected to your Wi-Fi network until the process is done.

Alternatively, you can allow iCloud to automatically back up your device each day, here’s how:

  1. Tap your name, tap iCloud, then turn on iCloud Backup.
  2. Connect your device to a power source.
  3. Connect your device to a Wi-Fi network.
  4. Make sure your screen is locked and there is enough available storage on iCloud to back up your device.

How do I back up my iPhone to a computer?

Here’s how:

  1. Connect your device to a computer with its cord.
  2. If you see message asking for your device’s passcode or to Trust This Computer, click Yes, and follow the onscreen instructions.
  3. The computer should detect your device and display it onscreen. If it doesn’t, you can find it in iTunes.
  4. In iTunes, locate your device listed on the left-hand tabs, then under the General tab, go to the Backup
  5. Select the option to back up all of the data on your iPhone to this computer. Click Back Up Now.

I forgot my Apple ID password, how do I reset it?

You can reset your Apple ID password on any iOS device. Learn more.

Play video for How to Back Up your Android Phone

How do I back up my Android phone?

For Android 9 and above, here how:

  1. Open your phone’s
  2. Tap Accounts and backup, then tap Backup and restore, next, tap Back up my data.
  3. If can’t find these options in your Settings app, try searching “backup” in the app instead.

Alternatively, you can back up your device manually, here’s how:

  1. Open your phone's Settings
  2. Tap Accounts and backup, then tap Back up now, next, Backup and restore, finally, tap Back up account.
  3. Select your email account, click Follow the onscreen steps for back up with Google and you’re all set.

Transferring phone data to another device

How do I transfer the data on my current phone to a new device?

You can transfer the data on your phone to a new device by visiting the links on this page.