What is a long-distance charge?

A long-distance charge is the premium charged on voice calls that travel over extended geographic distances.

Outgoing Calling:

If you dial a number that's outside your outgoing local calling area, then it is a long-distance call. Your outgoing local calling area is determined by your physical location—the area you are in at any given moment. Your wireless number is irrelevant! Please visit www.rogers.com/longdistance for more information regarding outgoing local calling areas.

If you dial a number that's local to your physical location, then it is a local call.

Scenarios for Outgoing Calling

Type of Call Airtime Long Distance
Making a call to a number within your Outgoing Local Calling area
(e.g., in Toronto, calling a Toronto number)
Yes Not applicable
Making a call to a number outside your Outgoing Local Calling area
(e.g., in Toronto, calling a Vancouver number)
Yes Yes

Incoming Calling:

All calls that you receive while physically outside your incoming local calling area are long-distance. Your incoming local calling area is the area or geographic boundary associated with your wireless number. The number calling you is irrelevant! For more information regarding your incoming local calling area, please go to http://www.rogers.com/longdistance.

**All calls that you receive on your wireless device while you are physically within your incoming local calling area are local.

Scenarios for Incoming Calling

Type of call Airtime long-distance
Receiving a call while within your Incoming Local Calling area Yes Not applicable
Receiving a call while outside your Incoming Local Calling area Yes Yes

Do long-distance charges apply when checking my voice messages?

If you retrieve your voice messages from within your local calling area, no long-distance charges apply. Retrieving voice messages from outside your local calling area will incur long-distance charges.

Retrieving your voice messages from within Canada and the U.S. outside your local calling area costs are based on your plan's long-distance rate. Retrieving your messages from other countries will incur roaming charges.