Local Calling Areas, Long Distance & Call Forwarding

Wireless long distance calls are different from landline ones because of the mobility of wireless devices. With a landline phone, only outgoing long distance calls are charged. However, because you can move around with a wireless device, you may incur long distance charges when receiving a call as well.

Rogers defines calls made from your wireless devices as local or long distance based on your location at the time of the call, your wireless phone number and the phone number you use to make the call. These are all important factors in determining local calling areas and wireless long distance charges.

Consult our long distance add-ons

• Incoming Calls
• Outgoing Calls
• Call Forwarding

To view the most current rates for long distance:

1. Go to our Plan Add-on page
2. Select Long Distance.
3. Select “View U.S. & International Preferred Rate.”
4. Enter the name of the country to get the current rates per minute for you call.

You’ll incur long distance charges based on these two factors:

1. Your local calling area, which is the area or geographic boundary¹ associated with your wireless number. Your plan will define this for you as Local or Canada Wide minutes.
2. Your physical location at the time you receive the call.

All calls that you receive on your wireless device while you are physically within your local calling area are considered local. All calls that you receive while physically outside of that area are considered long distance. If your plan includes Canada Wide minutes, then you’ll be able to call any other Canadian number from anywhere in Canada using your minutes without incurring any long distance charges.

Your phone number and the physical location of the person calling you have no effect on determining long distance charges.

*The number of minutes included as part of your plan.

Rogers Infinite_TM plan customers can receive calls while they’re anywhere in Canada from any Canadian phone number without paying any long distance charges.

Just like incoming calls, two factors determine if your outgoing calls will incur long distance charges:

1. Your physical location at the time the call is placed. 
2. The phone number you are calling.

If you dial a number that is local based on your physical location at the time the call is placed, then it’s a local call. If you dial a number that is long distance based on your physical location at the time the call is placed, then it’s a long distance call.

Your wireless number doesn’t affect the charges, neither will the physical location of the person you are calling.

*The number of minutes included as part of your plan.

Remember: When you place outgoing calls, your phone number plays no part in determining if the call will be local or long distance.

Call Forwarding is when an incoming call is routed from your wireless phone number to another number. Two things determine if a forwarded call is local or long distance:

1. Your local calling area, which is the area or geographic boundary¹ associated with your wireless number
2. The number to which your calls are forwarded

If the number your calls are being forwarded to is local to the calling area of your mobile phone number, then your forwarded calls will be local. If the number your calls are being forwarded to is outside your local calling area, then your forwarded calls will be long distance.

The location of your wireless device when your call is forwarded doesn’t affect long distance charges.

*The number of minutes included as part of your plan.

• The local calling area boundary is determined by telephone numbers, which have specific geographic designations. Roaming and/or airtime charges may apply in addition to the long distance charges described above.
• Call Forward also referred as "Call Transfer".

To view long distance charges on your digital bill:

1. Sign in to MyRogers.
2. Scroll down to the mobile plan section of your bill.
3. Select Usage summary to view details about your long distance charges.
4. From your Usage summary page, you can select the minutes to view a detailed breakdown of the calls made.

To see if long distance is included:

1. Sign in to MyRogers.
2. Scroll down to the wireless number that you’re inquiring about.
3. Select Monthly charges.
4. If long distance is included in your plan, it will show up in your plan details and add-ons section.