Mobile

How to check your ticket status

Learn how to check the status of service or technical support tickets for your home or mobile service.

FAQs about the Mother's Day TSC offer

Give mom what she wants on her special day. Learn more about our Mother’s Day TSC offer – available when you activate a new line with a phone purchase!

Check your network status

Having issues connecting? Find out if there’s a network outage in your area.

Roaming support

Taking a trip soon? Learn how to use Roam Like Home.

Device Guides

Try our accessible interactive guides for help with your mobile devices, Rogers Xfinity equipment, apps and more.

Set up auto-payments

Eligible mobile plans now include an Automatic Payments Discount up to $10/month.

Track your mobile order

Chat with Anna, our virtual assistant to track your order status and shipping details in real-time!

Cannot make mobile calls

If you’re not able to make any calls on your phone, here are some steps to help fix the issue.

Change a Wireless voicemail password

We’ve made it easy to update a Wireless voicemail password. This self-serve transaction is only available online.