UPDATE: We will be automatically crediting customers with the equivalent of five days service fees on their August bill.
Check your network status
Having issues connecting? Find out if there’s a network outage in your area.
Cannot make or receive mobile calls
If you’re not able to make or receive any calls on your phone, here are some steps to help fix the issue.
US 3G/HSPA networks are shutting down
Travelling to the U.S.? BEFORE you go, read on how your roaming services could be impacted.
Troubleshoot wireless issues
Signal or service problems? Can’t send text messages? Data issues? Our wireless troubleshooting page can help.
Transfer your existing number to Rogers
Here’s how to port your existing number from another carrier.
Back up and transfer your data
Upgrading your phone? Here’s how to back up and transfer data.
All about WiFi Calling
Stay connected wherever there’s a WiFi connection.
Call forwarding
It’s easy to use the Call Forwarding feature on your cell phone.
Wireless Home Phone Basics
Everything you need to know about your Wireless Home Phone
Unlocking your phone: FAQs
Everything you need to know about unlocking your device.
Returning a wireless phone or accessory
Easy steps and helpful tips on returning phones and accessories.
Rogers Repair Program
Problems with your phone? Learn more about the Rogers Repair Program.
Lost or stolen phone?
You can quickly suspend your lost or stolen phone online through MyRogers.
Need help with your device?
We’ve got you covered. Check out our Device Tutorials and get the help that you need to get the most out of all of your devices.
Understanding bill charges
Find billing support questions and answers to charges you may find on your bill.
Long distance, local calling and call forwarding
Long distance charges are based on local calling areas and may be incurred when making, receiving or forwarding a call.
Tips to manage wireless data usage
Monitor and manage your data usage through your phone’s settings, and using MyRogers.
Free Apple Music subscription FAQs
Learn about our exclusive 6-month-free promo with eligible plans.
Disney+ promotion FAQs
What you need to know about getting Disney+ on us with your Rogers services.
Rogers 5G network
Everything you need to know about Rogers 5G network: 5G-enabled phones, what you need to access it and more.
Extended coverage
Travelling or moving outside our network coverage area? Learn about Extended Coverage.
FAQs about Spam Call Detect
Learn more about Spam Call Detect, a feature that notifies you when you’re receiving a spam call.
Lower your monthly device financing payments with Upfront Edge and financing.
Check the status of your Rogers Wireless order and track your shipment.
Community Forums
Join the community and discover solutions, share tips, or get advice from other members.
