Pre-order and pick up in store via the Rogers Reservation System

Can’t wait to pre-order the latest iPhone or Samsung? Need something that’s out of stock? Reserving a device is easy with the Rogers Device Reservation System.

How can I check the status of my reservation?

We'll send you weekly email updates with information about the status of your device shipment.

If you’re an existing Rogers wireless customer upgrading your phone, you can also access this information through MyRogers.

If you’re a new customer or an existing Rogers wireless customer adding a line to your account, this information can also be accessed through the Device Reservation System.

What do the different statuses on my reservation mean?

Here’s more information about what each status type means:

  • Open: Your reservation has been made and we are waiting for inventory from the manufacturer. You can still change your pick-up location or contact email address, or cancel your reservation.
  • Cancelled: Your reservation has been cancelled and your reservation fee will be credited back to your account or credit card.
  • In progress: We have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be to confirm shipment to the Rogers store you chose.
  • Shipped: Your device has left our warehouse and is on its way to the Rogers store you chose. Your shipment confirmation email will be sent to you along with your tracking number.

I’ve ordered a device for in-store pick-up. Who can pick it up?

Only people authorized to make changes to your Rogers account can pick up the device. They must provide photo ID to do so.

Can I change my pick-up location?

Yes, you can change your pick-up location at any time before our warehouse prepares to ship your order. To do this, sign in to your account to manage your reservation:

New Rogers wireless customers or existing customers adding a new line can sign in here.

Existing Rogers customers reserving a device to upgrade an existing line can sign in here.

You won’t be able to change your pick-up location once your order status changes to "In Progress" or "Shipped".

How long will it take to ship my device? Will I get my phone on the official launch date?

Once your device is in our inventory, it could take up to 4 days to ship to the Rogers store you chose. Once the device arrives at the Rogers store you chose, a store representative will call you.

Our goal is to get your device to you as soon as possible, and we set aside inventory for customers who reserve a device. However, if you pre-order a newly-launched device, we can’t guarantee that you’ll receive it on the day it launches. The confirmation email you received when you reserved your device will contain more information about shipping timelines.

How long will the store hold the device for me?

The store will hold your device for up to 3 days from the time the device arrives at the store. A store rep will call you when your device is ready for pick-up. If you can’t make it to the store within this period, please call the store and let us know so we can help you make arrangements. These arrangements are at the store's discretion.

If you don’t contact the store or return the call from the rep, the store will add your reserved device into their general inventory after the holding period of 3 days.

Was I charged a fee for pre-ordering my device?

You won’t pay for your device until the device ships to your home or until you pick it up at the store of your choice. However, we do apply a fully refundable $40 reservation fee. This fee will be returned to you if you cancel your reservation or when your device is shipped. We have several payment processing options available for when you pick up your device.

If you’re already a Rogers customer, standard hardware upgrade eligibility rules and fees may apply.

If you’re a new Rogers customer, you’ll need to select a postpaid plan when you complete your pre-order online or when you pick up your device at the store. Standard new activation procedures and a credit check will apply.

You can pay a lower price for your device and sign a 2-year agreement when you get your new device, or you can pay the full price of the device and sign up for a month-to-month plan.

Adding a new line? If you’re reserving a device for a friend or family member, new activation pricing applies. View all devices.

What if I change my mind on my pre-order?

You can change your mind as long as your reservation is still in open status. You can just cancel your first reservation and create another afterwards. Your initial reservation fee will be credited back to your Rogers account. Once you've chosen a different device, the reservation fee for that device will be charged to your account.

Why can I pre-order only one of each device for pick-up in stores?

We limit customers to one reservation per device type to give as many customers as possible the opportunity to get the device of their choice.

Devices are grouped by model, memory and colour. For example, you can pre-order an iPhone and an AndroidTM smartphone, but can’t pre-order three iPhones of the same model in different colours and sizes.

Do I have to wait until my place in line is 0 before my device ships?

Your place in line for the device you reserved does not have to be 0 for it to ship, since we receive and ship out our devices in batches rather than one by one.

Why am I getting multiple emails confirming the same information?

We have designed our system to send notification emails to both the account holder (based on your account number) as well as the end user (based on your wireless phone number). To change that, go to your reservation online and edit your email contact preferences.

How do I cancel my order?

You can cancel your device reservation via the Device Reservation System.

I want to start getting wireless phone service from Rogers. How do I reserve a device?

Welcome to Rogers! Reserving a device is simple.

Start by browsing for a device. Select the device you want to pre-order, or place a backorder if the one you want is out of stock.

For devices on pre-order or backorder, we will give you the option to ship either to your home or to a Rogers store.

  • To home: The ordering process will take you through your device selection, including colour and capacity (if applicable), as well as your plan. It will also ask for your shipping information and ask you to create a profile.
  • To a Rogers store: This will take you to the Device Reservation System.

You can start your pre-order for pick up in-store via the Device Reservation System by creating a MyRogers account or signing in to an existing account, choosing your device and pick-up location, providing your contact details, and paying the reservation fee.

How do I upgrade my device?

  1. Log in to or register your MyRogers account.
  2. Select Wireless / Wireless Share Everything under the Usage & Services tab.
  3. Under Manage My Device, select Upgrade My Device.
  4. Select your device you want to pre-order or backorder and follow the prompts.

If you want to ship your device to a store, you can do so through the Device Reservation System.

How do I pre-order or backorder a device as an additional line to my existing Share Everything plan?

  1. Log in to or register your MyRogers account.
  2. Select the option to add a new line.
  3. Select the device you want to pre-order or backorder and follow the prompts.

If you want to ship your device to a store, you can do so through the Device Reservation System.

Will I get my device faster by shipping it directly to my home?

You will receive your device faster by pre-authorizing your payment and having your device shipped to your home than by waiting to pick it up and pay at a store. It’s also more convenient!

Can I pre-order a device by calling Rogers or visiting a store?

No. Device pre-orders can be made online only.

Will I be charged anything when I pre-order my device?

You won’t pay for your device until the device ships to your home or until you pick it up at the store of your choice. However, we do apply a fully refundable $40 reservation fee. This fee will be returned to you if you cancel your reservation or when your device is shipped. We have several payment processing options available for when you pick up your device.

If you’re already a Rogers customer, standard hardware upgrade eligibility rules and fees may apply.

If you’re a new Rogers customer, you’ll need to select a postpaid plan when you complete your pre-order online or when you pick up your device at the store. Standard new activation procedures and a credit check will apply.

You can pay a lower price for your device and sign a 2-year agreement when you get your new device, or you can pay the full price of the device and sign up for a month-to-month plan.

Adding a new line? If you’re reserving a device for a friend or family member, new activation pricing applies. View all devices.

Why can I pre-order only one of each device for pick-up in stores?

We limit customers to one reservation per device type to give as many customers as possible the opportunity to get the device of their choice.

Devices are grouped by model, memory and colour. For example, you can pre-order an iPhone and an AndroidTM smartphone, but can’t pre-order three iPhones of the same model in different colours and sizes.

Will I get my phone on the official launch date?

Our goal is to get your device to you as soon as possible, and we set aside inventory for customers who reserve a device. However, if you pre-order a newly-launched device, we can’t guarantee that you’ll receive your device on the day it launches. The confirmation email you received when you reserved your device will contain more information about shipping timelines.