Track your order
Get real-time updates on your Rogers orders and returns in one place. From the moment your package ships to the second it's received — we've got you covered.
Track using your shipping confirmation email
1. Check the email we sent you for your tracking number and courier. It can take up to 2 business days to receive.
- Purolator orders: You'll receive an SMS instead of an email. Make sure your contact number in your profile is up to date.
2. Go to your courier's website and enter your tracking number to check for updates on your order:
For Rogers customers
Web:
- Sign in to MyRogers.
- Select the dropdown on Overview and select My Orders.
- Select the device being shipped to you.
- Select the tracking number to be redirected to the courier's website for final details.
App:
- Sign in to MyRogers.
- Select Track your order in the Quick actions section.
- Select the Track Shipment to be redirected to the courier's website for final details.
- Your order must be in Shipped status,
For Rogers together with Shaw customers
Web:
- Sign in to MyRogers (Shaw).
- Select My Profile.
- Select Track orders from the dropdown.
App:
- Sign in to MyRogers (Shaw).
- Select Track orders.
To track your mobile or 5G Home Internet order
Web:
- Sign in to MyRogers on rogers.com.
- Select the dropdown on Overview and select My Orders.
- Select the device being shipped to you or returned to us.
- View the status of your device under the order type:
- For devices being returned to us, your status will show as: Waiting for your device, Device received or Completed.
- For devices being shipped to you, select the tracking number to be redirected to the courier's website for final details.
App:
- Sign in to MyRogers app.
- Select Track your order in the Quick actions section.
- Select the Track Shipement to be redirected to the carrier's website for final details.
- Your order must be in Shipped status