How do I track my order?

When your package ships, you will receive an email from Rogers with your tracking number and the name of your courier.

If your order is shipped through Purolator, you may also receive SMS messages from your courier when your order has shipped, so please check your MyRogers profile to make sure your contact number is up to date.

Learn more about tracking your Rogers order here.

How long will it take for my order to be shipped to me?

All orders processed before 3 p.m. ET Monday to Friday will be delivered within 2 to 5 business days (excluding weekends and holidays).

Shipments within major metropolitan areas can be delivered as soon as within 1 to 2 business days.

Do I need to be home to receive my order?

Orders are delivered from Monday to Friday between 8 a.m. and 5 p.m. local time. It’s best if you’re home to receive your order; however, if no one is there when it is delivered, our courier partner will leave a notification card with instructions on how to collect your package from your courier’s local depot.

Your shipment will be held for up to 10 business days at the depot before being returned to us. For this reason, please ensure the shipping address you provide is an address where someone is there to sign and take delivery of your package(s).

What can I do if my wireless device order is delayed?

If you haven’t received an order shipment confirmation email within 2 business days of placing your order online or with a call centre agent, please contact us.

If you’ve received an order shipment confirmation email but do not receive your device  within 2 to 5 business days of placing your order, you can contact the courier for a shipment status update.

Your confirmation email will contain a link to the courier’s website. You can also use the following contact information:

Canada Post
www.canadapost.ca
1-866-607-6301

Purolator
www.purolator.com
1-888-744-7123

How do I cancel an order that is still in transit?

To initiate a return or exchange on a device you ordered, please contact us at 1 877 224-9832. You can also learn more about our return policy.

Which courier services deliver Rogers orders?

We ship with Purolator, FedEx, Canada Post and other couriers.