Returning rental equipment

If you are a Rogers Together with Shaw customer, for support with our services, visit our website for support with our services.

To return a phone, tablet, or other Wireless accessories see Returning a Wireless phone or accessory. 

To return unused/disconnected Rogers rental equipment (and to avoid unreturned equipment fees!) just ship it back to us at no charge.

We’ve partnered with Canada Post to offer you a convenient, no-charge return of your rental equipment. To avoid fees, you must return all rental equipment.

If you have already received a return authorization email, please follow the steps provided in that email to return your equipment. Be sure to check your junk mail for the return shipping information, it can take up to 48 hours to receive the automated email.

Before you begin:

We’ll first need to authorize any return. Before returning equipment, please contact us if you haven’t already requested to cancel your current TV, internet, home phone, or home security services.

Once we've placed your equipment return order, we'll attempt to send you an electronic Waybill via email. See a list of items that should be returned.

If you’ve already been billed for unreturned equipment, keep in mind that credits for equipment charges can take up to 2 billing cycles to appear on your bill.



I didn't receive an email with a return waybill. How can I return the equipment?

If you haven’t received your waybill after 48 hours and it’s not in your junk mail folder, please contact us.

I don't have the original Rogers box for the equipment I need to return. What do I do?

You can pack your equipment in any shipping-ready box. This can be a box received from an online purchase, gift box, shoe box, etc. The only requirement we ask is that the box will allow you to close it securely for shipping purposes. 

I own equipment I no longer require (i.e. a set-top box, modem, etc.), will you take this back?

Yes! We'll be happy to recycle it safely for you. Use the same instructions as above to send the equipment to us.

Can I just return my equipment to a Rogers Store or get a technician to come pick it up like I’ve done in the past?

Retail locations and technicians don't accept returns as they are unable to confirm the receipt of equipment in the systems they use. Please use the waybill that was sent and return your equipment via Canada Post.

How long do I have to return my equipment to avoid being charged?

You have 30 days to return the equipment after your disconnection date, otherwise you'll be billed for unreturned equipment.

The following rental items must be returned:


  • Internet modem (gateway) with power cord/power supply
  • WiFi extending equipment (e.g. Ignite WiFi Pods, eero hub or beacons)


  • Set-top box with power supply
  • Remote control (e.g. Ignite Voice Remote)

Home Security

  • Any smart cameras, doorbells, thermostats, lightbulbs, etc. you are renting from Rogers

Home Phone

  • Home phone terminal (eMTA) with power cord/power supply