To return a phone, tablet, or other Wireless accessories see Returning a Wireless phone or accessory.
To return unused/disconnected Rogers rental equipment (and to avoid unreturned equipment fees!) just ship it back to us at no charge.
We’ve partnered with Canada Post to offer you a convenient, no-charge return of your rental equipment. To avoid fees, you must return all rental equipment.
If you have already received a return authorization email, please follow the steps provided in that email to return your equipment. The steps are also outlined below. You can also watch our helpful how-to videos, whether you want to print your return label at home or at a Canada Post location.
Before you begin:
- We’ll first need to authorize any return. Before returning equipment, please contact us if you haven’t already requested to cancel your current TV, internet, home phone, or home monitoring services.
- See a list of items that should be returned, below.
- If you’ve already been billed for unreturned equipment, keep in mind that credits for equipment charges can take up to 2 billing cycles to appear on your bill.