Apple iPhone X:

  1. Press and hold the side button and either volume button until the slider appears on screen.
  2. Drag the slider to turn your iPhone X completely off.
  3. Once off, press and hold the Side button again until you see the Apple logo.

Apple iPhone 8 or earlier:

  1. Press and hold the top (or side) power button until the slider appears on screen.
  2. Drag the slider to turn your iPhone completely off.
  3. Once off, press and hold the top (or side) power button again until you see the Apple logo.

Learn how to restart your iphone, ipad or ipod touch.

Android:

  1. Press and hold the power button until a prompt appears on screen.
  2. Select Power off.
  3. Once off, press and hold the power button until the smartphone powers back on.

Learn more about turning your pixel phone off and on.

Android 7.0 or lower:

  1. Select Settings.
  2. Toggle WiFi off.

Android 8.0:

  1. Select Settings.
  2. Select Network & Internet.
  3. Toggle WiFi off.

With the WiFi turned off, attempt to browse on a website. If browsing works with WiFi turned off, the browsing issue could be related to your High Speed Internet WiFi. Please refer to your High Speed Internet provider for additional assistance.

Step 3: Confirm your smartphone has a strong cellular signal.

If your smartphone has no service or poor coverage (1 signal bar), please move to an area with better coverage.

Step 4: Check to see if a different website is working.

Go to a different website rather than the one you are currently browsing (e.g. google.com or apple.com).

If you are able to browse on a different website, clear the browser cache.

After clearing the browser cache, if you are still unable to browse a specific website, the site may be inaccessible at this time.

Chrome Browser on Android:

  1. Open Chrome browser app.
  2. With a website open, at the top right, tap More (three dots).
  3. Tap History and select Clear browsing data.
  4. To clear all the cache, select All Time for the time range.
  5. Ensure Cookies and site data and Cache images and files are checked.
  6. Select Clear data.

Go to Google Help to learn how to clear cache and cookies.

Apple iPhone:

  1. Select Settings.
  2. Select Cellular.
  3. Ensure Cellular Data is toggle on.
  4. Under the Cellular Data section, ensure Safari cellular data is toggle on.

Android 7.0 or lower:

  1. Select Settings.
  2. Select Data Usage.
  3. Ensure Cellular Data is toggle on.
  4. Ensure Cellular Data Limit has not been reached or toggle this feature off.

Android 8.0:

  1. Select Settings.
  2. Select Network & Internet.
  3. Select Data Usage.
  4. Ensure Mobile Data is toggle on.
  5. Under Billing Cycle, ensure Cellular Data Limit has not been reached or toggle this feature off.

Check your text messages:

  1. In your SMS messaging app, check for any Rogers data overage notification message.
  2. Follow the instructions in the text message to continue your cellular data usage.

Check your MyRogers Account:

  1. Access your MyRogers account at rogers.com.
  2. Select your wireless line.
  3. Under Manage My Data, ensure Data Access is turned on.
  4. Confirm whether or not if your data usage is over your cellular plan.
  5. If you are over your data usage, on your smartphone go to the website http://rogers.com/m/dc.
  6. Follow the instructions on the site to continue your cellular data usage.

Apple iPhone:

  1. Select Settings.
  2. Select General.
  3. If available, select Profile and remove any custom profiles listed.
  4. If still unable to browse, select Settings.
  5. Select General.
  6. Select Reset.
  7. Select Reset Network Settings (Note: All Wi-Fi and Bluetooth settings will be reset).
  8. Your iPhone will restart automatically.
  9. Browse the internet again.

Get help connecting to your wifi on your iOS device.

Android 7.0 or lower:

  1. Select Settings.
  2. Select More or Mobile Networks.
  3. Under Mobile Networks, select Access Point Names (APN).
  4. Confirm the following APN settings are correct: 
Name: Roger LTE
APN:  Itemobile.apn
MMSC http://mms.gprs.rogers.com
MMS Proxy 10.128.1.69
MMS Port 80

If the APN is missing, add a new APN. To add a new APN, select the plus sign (+) or select the menu (three dots) and choose Add APN.

Go to Rogers.com for more on Rogers LTE and APN settings.

Android 8.0:

  1. Select Settings.
  2. Select Network & Internet.
  3. Select Mobile Network.
  4. Under Mobile Network, select Access Point Names (APN).
  5. Confirm the following APN settings are correct: 
Name: Rogers LTE
APN:  Itemobile.apn
MMSC http://mms.gprs.rogers.com
MMS Proxy 10.128.1.69
MMS Port 80

If the APN is missing, add a new APN. To add a new APN, select the plus sign (+) or select the menu (three dots) and choose Add APN.

Go to Rogers.com for more on Rogers LTE and APN settings.

Apple iPhone:

  1. Select Settings.
  2. Select Cellular.
  3. Select Cellular Data Options.
  4. Under Enable LTE or Voice and Data, select Off or 2G/3G.
  5. Browse the internet again.

Learn more about LTN options on your iphone.

Android 7.0 or lower:

  1. Select Settings.
  2. Select More or Mobile Networks.
  3. Under Mobile Networks, select Network Mode or Preferred Network Type.
  4. Select a different network type like HSPA, 4G, 3G or 2G.
  5. Browse the internet again.

Android 8.0:

  1. Select Settings.
  2. Select Network & Internet.
  3. Select Mobile Network.
  4. Select Preferred Network Type.
  5. Select a different network type like HSPA, 4G, 3G or 2G.
  6. Browse the internet again.

Get more pixel phone help.

Step 9: Try your SIM card in another Rogers smartphone.

To confirm it is not a device-related issue, try your SIM card in another Rogers smartphone to test browsing connectivity.