Upfront Edge program FAQs

The Upfront Edge program lowers the upfront cost of your device by your Upfront Edge Amount. You agree to settle your Upfront Edge Amount at a later date by either returning the device, or repaying your Upfront Edge Amount.

Upfront Edge is available online, in Rogers stores and by contacting Customer Care, and is offered on select phones on Rogers Infinite_TM plans with financing.

Applicable taxes will be charged on the device price before the deduction of any Upfront Edge Amount at the time of purchase. If you choose to repay your Upfront Edge Amount, no additional taxes will apply on this amount when it is charged on your bill.

You have two options:

1. A) You can return the phone in good working condition.
2. B) You can keep it and repay your Upfront Edge Amount which will be charged to your next bill.

You can find the Financing Term expiry date in your Device Financing Agreement and Upfront Edge Terms provided to you when you financed your device.

A device in good working condition must power up to the home screen, accept and hold a charge, and have the ability to perform a factory reset. The device must function correctly, have no physical or liquid/moisture damage, no missing parts and the screen is void of any dead/dark spots and/or blemishes.

Please make sure to remove (or turn off) all accounts and passwords saved within the device (i.e., Find My iPhone, Google, Find My Mobile, and firmware passwords).

Keep in mind, we will not be able to accept a device that does not meet these requirements or that has been reported lost or stolen. If your device is not in good working condition, you will then need to repay the Upfront Edge Amount.

We will not accept a device that is reported as lost or stolen. However, if you’re enrolled in Device Protection_TM, and your phone is repaired or replaced through that program, the repaired or replaced device will be accepted under the Upfront Edge program as long as it is in good working condition.

Otherwise, you will need to pay back the Upfront Edge Amount at the end of your 2-year Device Financing term (or when you upgrade your phone).

You can return your phone to any participating Rogers store, or by calling Customer Care. If you’re upgrading to a new device at one of our retail stores, you can return it at that time. For upgrades done online or through Customer Care, a return kit will be shipped to you so that you can return your device.

The Device Financing term expiry date can be found in your Device Financing Agreement, your Upfront Edge Terms, your monthly bill and your MyRogers account. We will send you a reminder by text/SMS before the end of your 2-year Device Financing term, reminding you of your options to either return your phone or pay the Upfront Edge Amount.

You can upgrade your phone anytime between month 2 to 24 of your Device Financing term. If you’re upgrading to a new device at one of our retail stores, you can return your phone at that time. For upgrades made online or through Customer Care, a return kit will be shipped to you so that you can return your device.

Yes, this program is open to both new and existing customers.

Currently, only select premium phones on Rogers Infinite plans with financing are eligible for the Upfront Edge program.

Yes, if you are financing a device, you can take advantage of Upfront Edge and trade in your old phone through the Rogers Trade-Up program, too.

If you trade in your phone at a Rogers store, you can choose to:

1. apply the trade in value towards the cost of your new financed device;
2. apply towards the purchase of accessories; or
3. have the trade-in value applied as a credit to your Rogers account.

If you trade in your phone online or by contacting Customer Care, the trade-in value will be applied as a credit to your Rogers account.

Yes, just make sure to select the Upfront Edge option during your order.

If you are upgrading your phone, you can trade it in using the Rogers Trade-Up program instead of returning your phone through the Upfront Edge program. We will charge the Upfront Edge Amount on your next bill.

However, if you are not upgrading your phone, you cannot use the Rogers Trade-Up program. So you’ll need to either return the phone at the end of your Device Financing term, or have the Upfront Edge Amount charged to your next bill.

If, for any reason, the wireless service you subscribed to when you purchased your device is cancelled or transferred, you may no longer participate in the Upfront Edge program and must repay your Upfront Edge Amount at the time of that cancellation. Once you cancel or transfer, you no longer have the option to return your device. We will charge the Upfront Edge Amount on your next bill along with any other applicable charges (e.g., your total outstanding device financing balance).

During the trial period you can still cancel your services as long as you return the phone in “like-new” condition, including original packaging. The Upfront Edge program will also be cancelled for you.