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Upfront Edge program FAQs

Table of Contents

  • How the program works
    • Play video for The Upfront Edge and Financing Program with Rogers | Wireless
    • How does the Upfront Edge program work?
    • How can I take advantage of the Upfront Edge program?
    • How is the Upfront Edge amount taxed?
  • Returning or upgrading your phone
    • What do I do with my phone at the end of my Device Financing term?
    • How do we determine if a device is in good working condition?
    • What happens if I damage or lose my phone?
    • How do I return my phone?
    • Where can I find my Device Financing term expiry date?
    • What do I do if I want to upgrade my phone before the expiry date of my Device Financing term?
  • Program eligibility
    • Can new and existing customers participate in the Upfront Edge program?
    • Are all phones and plans eligible for the Upfront Edge program?
    • Can I use both the Upfront Edge program and the Rogers Trade-Up program?
    • Can I take advantage of the Upfront Edge program if I reserve my phone online?
    • Can I trade-in my phone using the Rogers Trade-Up program instead of returning my phone through the Upfront Edge program?
  • Cancelling or transferring your service
    • What happens if I cancel or transfer my wireless services during my 2-year term?
    • What happens if I change my mind?

How the program works

Play video for The Upfront Edge and Financing Program with Rogers | Wireless

How does the Upfront Edge program work?

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