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Upfront Edge program FAQs

Table of Contents

How the program works

Play video for The Upfront Edge and Financing Program with Rogers | Wireless

How does the Upfront Edge program work?

How can I take advantage of the Upfront Edge program?

How is the Upfront Edge amount taxed?

Returning or upgrading your phone

What do I do with my phone at the end of my Device Financing term?

How do we determine if a device is in good working condition?

What happens if I damage or lose my phone?

How do I return my phone?

Where can I find my Device Financing term expiry date?

What do I do if I want to upgrade my phone before the expiry date of my Device Financing term?

Program eligibility

Can new and existing customers participate in the Upfront Edge program?

Are all phones and plans eligible for the Upfront Edge program?

Can I use both the Upfront Edge program and the Rogers Trade-Up program?

Can I take advantage of the Upfront Edge program if I reserve my phone online?

Can I trade-in my phone using the Rogers Trade-Up program instead of returning my phone through the Upfront Edge program?

Cancelling or transferring your service

What happens if I cancel or transfer my wireless services during my 2-year term?

What happens if I change my mind?

How the program works

Play video for The Upfront Edge and Financing Program with Rogers | Wireless

How does the Upfront Edge program work?