Need more help?

We want to make things right. Please let us know if we haven’t been able to resolve your issue or concern.

Bring your concern to our management team

We’re committed to delivering the service you should expect from us. Please share all the details related to your concern and our management team will respond to you within the next 24 hours to resolve your concern.

Chat with an agent

Connect directly with a live agent who will help solve your concerns as quickly as possible with step-by-step support.

Tech support
Available 24/7

General concerns
Mon-Sat: 5am to 8pm ET
Sun: 7am to 6pm ET

Call an agent

Get on the phone with one of our agents to resolve your concern. Choose the number specific to the product or service you need support with.

Available
Mon-Sat: 7am to 10pm ET
Sun: 9am to 8pm ET

Mail us

You can email us your concern at: resolveaconcern@rci.rogers.com

Alternatively, if you’d like to mail your concern, please send your letter to:

Rogers Communications
Share a concern
333 Bloor St. E
Toronto, ON M4W 1G9

Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.