Chat with an agent
Connect directly with a live agent who will help solve your concerns as quickly as possible with step-by-step support.
Mon-Sat: 5am to 8pm ET
Sun: 7am to 6pm ET
Call an agent
Get on the phone with one of our agents to resolve your concern. Choose the number specific to the product or service you need support with.
Mon-Sat: 7am to 10pm ET
Sun: 9am to 8pm ET
You can email us your concern at: email@example.com
Alternatively, if you’d like to mail your concern, please send your letter to:
Share a concern
333 Bloor St. E
Toronto, ON M4W 1G9
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.