Internet & WiFi Troubleshooting

Resetting your modem is a simple troubleshooting technique for solving common internet problems.

If you’re currently unable to browse websites or stream when connected to a Rogers Hitron Gateway, please follow these steps.

We’re constantly maintaining our network to ensure we deliver exceptional service. So if you see our crew or teams working in your neighbourhood, read on to learn what to expect.

We’re committed to offering a dependable experience, working around the clock to help keep our customers connected. However, from time to time, temporary service interruptions can still happen due to planned activities or unplanned events like construction work or extreme weather.

With Ignite Internet, you can enjoy strong, secure, and dependable WiFi throughout your home. But if you’re experiencing an issue, or if you simply want to test the WiFi connection for a device, simply use the Ignite HomeConnect app for testing or troubleshooting. Here’s how.

During scheduled downtimes, the devices assigned to the selected user profile will be “paused.” This means they will be blocked from accessing the internet when connected to your Ignite WiFi network or via Ethernet.

If you’re currently unable to browse websites or stream when connected to the Ignite WiFi Gateway, please follow these steps.

If your new WiFi network name is not appearing as an available WiFi network for your Windows PC, you may need to update your Wireless Adapter to the latest drivers/software in order to connect to the new technology featured in your Gateway.