When Rogers Xfinity WiFi Boost Pod extenders go offline, it can create gaps or dead spots in your home WiFi network. Follow the steps below to troubleshoot common issues and bring your Pod extenders back online.
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Pod extenders appear online but aren't connected to WiFi
If your pod extenders appear to be online but also having issues connecting to your WiFi, try these suggestions:
Test your WiFi connections using the Rogers Xfinity appRogers Xfinity app.
Only use pod extenders indoors.
Ensure your pod extenders are set up in an ideal physical location. The ideal spot for your pod is halfway between your gateway modem and the WiFi problem area.
Avoid placing your pod in the WiFi problem area. Don’t place your pod near other pod extenders, metal objects, speakers, mirrored surfaces and appliances that can interfere with the WiFi signal.
Avoid areas with moisture, such as directly next to a window or door, near a bathtub, sink or washing machine.
Don’t place your pod extender inside or behind cabinets and furniture.
If you have additional pod extenders, try moving or removing them. They should connect to the Gateway rather than another pod extender. If there are too many placed close together, your device may have trouble choosing which one is best. This can cause lag or slow internet.
Avoid placing your pod extender close to heat sources such as a radiator, fireplace, heater or stove.
Don’t plug a pod extender into a power bar, extension cord or an electrical outlet controlled by a dimmer or wall switch.
Restart your gateway modem using the Rogers Xfinity app. Once your gateway modem is back online, you can also try to unplug and replug your pod to refresh your connection.
Restart your phone, laptop or other connected device and then reconnect it to your home WiFi.
The lights on your pod extender may flash when it's running an optimization sequence or downloading the latest software. Pod extenders will also flash when the Rogers Xfinity Gateway modem itself is restarting or updating. All of these updates should finish within a few minutes.
If your pod extender continues flashing even after a few minutes, check the following:
Is your Rogers Xfinity Gateway modem securely connected to a power source and the coax cable or ethernet?
Are all your pod extenders securely plugged into electrical wall outlets?
Pod extenders are made for indoor use only. They shouldn't be plugged into extension cords or wall outlets with switches that can be accidentally turned off.
Are your pod extenders online?
If a Rogers Xfinity WiFi Boost Pod extender is offline, your Rogers Xfinity app will let you know with a Pod Offline notice at the top of the app screen.
To reconnect your Pod extender:
Sign in to the Rogers Xfinity app.
Select the Overview tab or the Connect tab to see your Network.
Look for the green status that indicates if your Rogers Xfinity WiFi Boost Pod extenders are online.
If the pod extender is offline, select it and tap Help me Fix it.
Follow the troubleshooting steps on-screen or the following suggestions:
Try moving the Pod extender to a wall outlet closer to your Rogers Xfinity Gateway.
Ensure the Pod extender is plugged in and clear of any obstructions.
If your Pod extender is securely plugged in and clear of obstructions, try unplugging the Pod extender for a moment, then plug it back in.
Confirm that the power light is on after plugging in the Pod extender.
If the light is on, wait two minutes for the Pod extender to reconnect.
If the light is off, try plugging the Pod extender into a different wall outlet.
Click or tap Retest Connection on the Rogers Xfinity app. The app will check to see if your Pod extenders are online.
Click or tap Close to finish.
If you are still having issues, please contact Rogers Technical Support.
