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How to restart or reset the Rogers Xfinity Gateway

Restarting or resetting your Rogers Xfinity Gateway is a simple way to resolve various technical difficulties. There are a few ways you can do this.

Power-cycling

Power cycling refers to the concept of unplugging your device from power, waiting a few moments, and then plugging it back in. If you’re having trouble connecting to the Internet, simply unplug the power cord for your modem from the electrical outlet or power bar, wait 30 seconds, plug it back in and try restarting. You can try power cycling your Rogers Xfinity Gateway modem to fix internet issues but you can also use power cycling with other devices to troubleshoot connection issues with your TV (by unplugging your PVR or Digital Box) or your Home Phone (by unplugging your phone terminal). 

Restart the modem using the Rogers Xfinity app

If you can’t reach the power cord for your modem, you can quickly reboot it using the Rogers Xfinity app:

  1. Sign in to the Rogers Xfinity (app) using your MyRogers username and password.  
    • If you're a Rogers together with Shaw customer, download the Rogers Xfinity (Shaw) app and sign in with your Username (formerly Shaw ID) and password
  2. Select WiFi, then View WiFi equipment. 
  3. Select the Gateway modem.
  4. Select Restart then, Restart Gateway.

*If you’re a Rogers Together With Shaw customer, sign in to the Rogers Xfinity (Shaw) app with your Username (formerly Shaw ID) and password and follow the above instructions. 

Reset the modem using the reset button

As a last resort or if you forgot your admin password, you may need to return the modem back to its Factory Settings. You'll need to set it up again after doing this.

 

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Rogers Xfinity Gateway (Gen 1)
  1. Locate the Reset button on the back of your modem. It’s located under the coaxial cable connection.
  2. Using a pointy object, press and hold the Reset button until the light on the modem changes back to green.
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Rogers Xfinity Gateway (Gen2)
  1. Locate the WPS button on the back of your modem. It’s located above the telephone ports.
  2. Press and hold this button for at least 30 seconds and then release.
  3. Upon releasing the button, the light on the top will flash green quickly to indicate you have successfully started the reset process. The modem will then reboot.

Rogers Xfinity Gateway (Gen3) 
  1. Locate the WPS button on the back of your modem. It’s located above the telephone ports.
  2. Press and hold this button for at least 30 seconds and then release.
  3. Upon releasing the button, the light on the top will flash green quickly to indicate you have successfully started the reset process. The modem will then reboot.

Rogers Xfinity Gateway (Gen4) 
  1. Locate the Reset button on the back of the gateway.
  2. Press and hold it for 15 to 30 seconds and release when the gateway light starts flashing green.

You’ve successfully restarted your gateway.
 
 

Reset the modem using the modem admin page

If you know your modem Admin password, you can complete a restart or factory reset from any connected device with a browser. To do this:

  1. While connected to your WiFi network, open an internet browser on your computer or device.
  2. Enter https://10.0.0.1 and hit Enter.
    • Your browser may give you a warning about the SSL certificate. To bypass the message:
      • Chrome: Click Advanced and then Proceed to 10.0.0.1 (unsafe)
      • Edge: Click Advanced then Proceed to 10.0.0.1 (unsafe)
      • Firefox: Click Advanced then Accept the Risk and Continue
      • Safari: Click Show details and then visit this website.
  3. Sign in with the following credentials:
    • Username: Admin
    • Password: The default password is on the label at the bottom of your gateway. If this is your first time signing in, you’ll be asked to change your password.
  4. Select Troubleshooting.
  5. Select Reset/Restore Gateway.
  6. Select one of the following reset options:
    • Reset – Restarts the modem
    • Reset WiFi Module – Restarts the WiFi module only
    • Reset WiFi Router – Restarts WiFi and router modules
    • Restore WiFi Settings – Activates your gateway default settings for WiFi only (only your WiFi settings will be lost)
    • Restore Factory Settings – Activates your gateway default settings (all your previous settings will be lost)