About Netflix with Rogers Xfinity

• Access Netflix from all your Rogers Xfinity set-top boxes.
  • Learn how to access the Netflix app on Rogers Xfinity TV. 
• Watch Netflix from your Rogers Xfinity set-top boxes.
  • Netflix content is fully integrated into the Rogers Xfinity interface.
• Sign up for Netflix directly from your Rogers Xfinity set-top box.
  • If you start a subscription using the Rogers Xfinity TV, App TV, Streaming, StreamSaver, or Rogers Streaming, it will automatically be added to your Rogers or Rogers together with Shaw bill. After signing up, you can sign in to the Netflix app to access the full content library.
  • You can sign out at any time and sign back in with a different account.
• View your history
  • Only Netflix titles launched from the Rogers Xfinity interface will appear in your Rogers Xfinity viewing history (e.g., “Last Watched”).
  • Titles watched within the Netflix app will not appear unless manually marked as “Watched” in the Saved menu.
• Compatible with your Rogers Xfinity Voice Remote
  • Use your voice remote to search for Netflix content on Rogers Xfinity set-top box, or find specific titles directly within the Netflix app.
• Stream with accessibility
  • Netflix on Rogers Xfinity supports accessibility features including subtitles (closed captions), video descriptions, and parental controls.

What is the video resolution of Netflix streaming on Rogers Xfinity?

Netflix streams content to Rogers Xfinity TV, App TV, Streaming, StreamSaver and Rogers Streaming in both standard (SD) and high-definition (HD) resolution (defined as 720p or better). To receive HD streaming of Netflix programming, make sure you sign up for a service plan from Netflix that includes HD. 

What plans and resolutions does Netflix offer?

Netflix currently offers three plans (Note: There's no restriction to the number of devices that can be registered to a Netflix account at any time; however, the number of screens you can watch at one time is dependent upon your Netflix plan. Each Rogers Xfinity set-top box will count as a screen).

• One Screen: Includes the ability to play one stream at a time up to the SD resolution (480p max).
• Two Screens + HD Includes the ability to play up to two concurrent streams up to the HD resolution (1080p max).
• Four Screens + UltraHD Includes the ability to play up to four concurrent streams up to the UHD 4K resolution (2160p max).

It's important to understand that like all Internet streaming, the actual resolution of the video Netflix delivers can vary, no matter what your Netflix service plan is. Netflix adjusts the resolution it delivers to achieve the best quality video based on:

• Your plan, as noted above.
• The resolution of the device you are using.
• The quality of the end-to-end network connection from Netflix's content servers through the Internet to your home through your Internet connection—it delivers the video to Rogers Xfinity set-top box.

Note: Content for Netflix on Rogers Xfinity TV, App TV, Streaming, StreamSaver and Rogers Streaming is delivered via the internal modem of the Rogers Xfinity set-top box. Using the Netflix App doesn't share bandwidth with the modem provided for your Internet service, however, it does count toward monthly Internet data limits.

To learn more about how Netflix determines the video streaming resolution it delivers, see help.netflix.com. It's important to understand that Netflix is delivered over the Internet and therefore is subject to Internet data usage policies.

How does streaming Netflix on Rogers Xfinity TV, App TV, Streaming, StreamSaver and Rogers Streaming work with the Netflix Stream Plans?

Streaming content within the Netflix App on a Rogers Xfinity set-top box will count as one of the simultaneous streams you're allowed under your specific Netflix membership plan. For example, if you're watching Netflix on two separate Rogers Xfinity set-top boxes at the same time, that counts as two streams.

Can I watch Netflix in 4K on Rogers Xfinity TV, App TV, Streaming, StreamSaver and Rogers Streaming?

Yes, 4K (UHD) content is available with Netflix on Rogers Xfinity TV, App TV, Streaming, StreamSaver and Rogers Streaming. This requires a Netflix Premium plan, a 4K television and the Rogers Xfinity set-top boxes or 4K Player (XG1v4). The HDMI port used (i.e. on your 4K TV, AV receiver and/or Soundbar) must be HDCP 2.2 compliant. You may refer to the manual included with your equipment to confirm 4K capability.

Does Rogers support Netflix Standard with ads?

Yes, Standard with ads is a 4th subscription option that offers Netflix at a lower cost and is available to Rogers and Rogers together with Shaw customers the same as other subscription tiers. A limited number of movies and TV shows aren't available due to licensing restrictions on Standard with Ads.

Here are answers to common questions about Netflix billing and account management when subscribed through Rogers services.

Why is my Netflix subscription included in my Rogers or Rogers together with Shaw bill?

When you sign up for Netflix through Rogers Xfinity TV, App TV, Streaming, StreamSaver, or Rogers Streaming, your Netflix subscription is automatically added to your Rogers or Rogers together with Shaw bill.

If you prefer to be billed directly by Netflix:

• You’ll need to cancel your current Netflix subscription through Rogers.
• Then, re-subscribe directly via the Netflix website.

For more details on Netflix’s account sharing policies, visit Sharing your Netflix account.

How do I access or reset my Netflix login information?

If you’ve forgotten your Netflix password:

• Visit Netflix.com, or
• Open the Netflix App on your Rogers Xfinity set-top box and select Forgot Your Password.

Netflix will send a reset link to the email address associated with your account. If you’re unsure of your login email, visit the Netflix website for help.

What happens to my Netflix subscription if I move?

It depends on how your Netflix subscription is billed:

If billed through Rogers or Rogers together with Shaw:

If your Netflix subscription was added through Rogers Xfinity TV, App TV, Streaming, StreamSaver, or Rogers Streaming, and your Rogers services are cancelled during your move, your Netflix subscription will also be cancelled at the end of your billing cycle (unless service is restored).

Once your Rogers services are active again, you’ll need to re-subscribe to Netflix through your preferred Rogers platform.

If billed directly through Netflix:

Your Netflix account remains unchanged unless you make updates directly with Netflix.

Need help transferring your Rogers services? Visit our Moving Support page.

Will watching Netflix through Rogers services use my Internet data?

Yes. Streaming Netflix through any Rogers platform—Rogers Xfinity TV, App TV, Streaming, StreamSaver, or Rogers Streaming—uses your home Internet connection and counts toward your data usage.

This applies whether you're watching on:

• Rogers Xfinity set-top box
• Smart TVs
• Computers
• Mobile devices
• Any other connected device

To manage your data usage:

• Visit Netflix’s data usage guide for streaming > estimates and tips.
• Check your current Internet usage by signing in to your MyRogers or MyRogers (Shaw) account.

• Netflix support >