How To: Watch 4K content on Rogers Xfinity TV

With Rogers Xfinity (formerly Ignite) TV, you can watch live sports in 4K and stream 4K content from your favourite apps. This article covers how to access and record 4K content from your Rogers Xfinity TV set-top box. For an overview of 4K service including requirements and available channels, visit About: 4K TV service.

Note: The Rogers Xfinity Stream App or web does not support playback of 4K content (live or recorded) at this time.

Video resolution settings

To ensure you're seeing content in 4K, when available, check that the Video Output Resolution is set to 4K UHD (Best Available) in the settings on Rogers Xfinity TV. This setting is found by navigating to Settings > Video Display with your Rogers Xfinity TV remote.

Finding and tuning to 4K channels

At any time, you can tune directly to a 4K channel by simply entering the channel number from the keypad on your Rogers Xfinity TV remote. 4K channels appear in the Rogers Xfinity TV Guide with channel logos and information showing that they're 4K/UHD.

You can find 4K channels in the HD Channels and Free To Me Guide Views, or by searching via Smart Search or voice command.

If you're on a HD channel and there's a 4K feed available for the program you're watching, Rogers Xfinity TV will notify you with a prompt to tune to the 4K channel:

“Good news! This program is available in pixel-perfect 4K Ultra HD.”
To turn these notifications off, go to Settings > Preferences > General and toggle Prefer Best Available Resolution.

4K PVR recordings

Recording 4K content is the same as recording other content. Make sure that UHD preferred is selected when setting up a team recording. 4K recordings will be tagged as 4K UHD.

4K recordings can be scheduled on any Rogers Xfinity TV device, but can only be played back on a 4K-capable Rogers Xfinity TV set-top box and will not be available from the Rogers Xfinity Stream App.

4K streaming apps

You can stream 4K content via Rogers Xfinity TV set-top box apps like Netflix, YouTube, and Amazon Prime Video.

Availability of 4K content depends on the app and may require an additional subscription from that streaming service provider. A minimum 25 Mbps Internet connection is required for streaming 4K content.

Troubleshooting

If you get an error message when trying to view 4K content on Rogers Xfinity TV, the most likely reasons are:

Your Rogers Xfinity TV set-top box and/or TV are not 4K compatible
Video resolution for your Rogers Xfinity TV set-top box is not set to 4K

Follow these steps to ensure your setup meets the requirements to watch in 4K:

Review the requirements of 4K to check that you have the right equipment or subscription.
Make sure the video resolution setting on your Rogers Xfinity TV device is set to output at 4K.

Note: 4K channels only show content when there's a live event being broadcast in 4K. Follow the Finding and tuning to 4K channels section above to learn how to identify when a broadcast is in 4K.