Confirm that the coaxial cable is connected directly to the set-top box. If the cable is connected to a VCR, cable booster, cable surge protector, or personally installed cable splitter, disconnect the coaxial cable from the equipment and connect it to the Cable In port of the Rogers set-top box.
Note: please do not disconnect any cable splitters or signal boosters that were installed by a Rogers technician as this may impact your other cable services.
Reset the digital set-top box by unplugging the power cord for 20 seconds and reconnect.
Once the set-top box is done loading, turn on the power and go to channel 100.
If ROD is still not loading, please contact Technical Support for further assistance.