Unable to load Rogers On Demand (ROD) or channel 100
Cause
Weak signal or one way signal which is unable to communicate with Rogers
Network congestion or outage
Hardware issue
Resolution
Confirm that the coaxial cable is connected directly to the set-top box. If the cable is connected to a VCR, cable booster, cable surge protector, or personally installed cable splitter, disconnect the coaxial cable from the equipment and connect it to the Cable In port of the Rogers set-top box.
Note: please do not disconnect any cable splitters or signal boosters that were installed by a Rogers technician as this may impact your other cable services.
Reset the digital set-top box by unplugging the power cord for 20 seconds and reconnect.
Once the set-top box is done loading, turn on the power and go to channel 100.
If ROD is still not loading, please contact Technical Support for further assistance.