Digital TV: Rogers Remote Control Not Working

The information below covers our Digital TV service/products.

Don't see your remote below? Click here for more support.

support-remote-atlas-rogers
Atlas Remote
support-remote-champion-rogers
Champion Remote

 

 

Symptom:

  • I’m unable to turn my set-top box on/off.
  • I’m unable to change channels on my set-top box.
  • I’m unable to use the Guide button.
  • I’m unable to use the VCR or PVR function buttons.

Causes:

  • Remote hardware issue
  • Infrared receiver is blocked.
  • Low battery or batteries installed incorrectly.

Resolution:

  1. Press the [CBL] button at the top of the remote. Attempt to use the remote again.
  2. Ensure that there is no obstruction between the remote and the digital set top box.
  3. Check the battery installation or replace the batteries.
  4. If your problems continues, try rebooting your set-top box.

Symptom:

  • I’m unable to change the volume.

Causes:

  • Remote hardware issue.
  • Infrared receiver is blocked.
  • Low battery or batteries incorrectly installed incorrectly.

Resolution:

  1. Ensure that there is no obstruction between the remote and the digital set top box or TV.
  2. Check battery installation or replace the batteries.
  3. If your problem continues, try reprogramming your Rogers remote:

Note:

  • Only Rogers remotes are supported. We’re unable to support 3rd party remote hardware.
  • Infrared receiver extenders are no longer supported.

If you require more information or further assistance please contact us.