Question 1

Can I access popular apps such as Netflix, Disney+ and YouTube with these Ignite TV packages?

Accepted Answer

No, these standalone Ignite TV packages do not provide access to streaming apps via the Ignite Entertainment Box. An Ignite Internet connection is required for this feature. You can bundle Ignite TV with an Ignite Internet package to enable access to these streaming apps.

Question 2

Why do I need the Ignite WiFi Gateway and set up a WiFi network if these Ignite TV packages do not require an Ignite Internet subscription?

Accepted Answer

Why do I need the Ignite WiFi Gateway and set up a WiFi network if these Ignite TV packages do not require an Ignite Internet subscription?

The Ignite WiFi Gateway provides a low-speed WiFi network connection specifically for your Ignite TV service. The Ignite Entertainment Box wirelessly connects to this network to receive TV channel signals and on-demand content, as well as to receive operating system updates. If you have multiple TVs and want additional Ignite Entertainment Boxes, the Ignite WiFi Gateway will wirelessly connect to them as well. Note, the low-speed WiFi network is not set up for home internet use or wireless device connectivity. We won't provide any technical support for this type of usage.

Question 3

Can I subscribe to standalone channels without subscribing to an Ignite TV package?

Accepted Answer

No. To order standalone channels, CRTC packaging rules require that customers first subscribe to an Ignite TV package.

Question 4

What does the Essentials TV package include?

Accepted Answer

On our Ignite TV platform, our Essentials TV package includes:

Local stations such as CBC, CTV, Citytv and Global±.
Public interest channels such as Aboriginal Peoples Television Network (APTN) and AMI TV.
Access to Rogers On Demand offerings, Pay Per View, the Ignite TV app, and various promotional and preview channels.

±Local TV stations available may vary. Check here to confirm the local TV stations available in your area.

Question 5

If the CRTC says that $25 is the maximum that can be charged for the Essentials TV package, why am I paying more?

Accepted Answer

The $25/mo maximum is only for the channels included in the Essentials TV package, and specifically excludes additional equipment rental fees and any other add-on costs from that amount.

Question 6

How can I remove Ignite TV channels that I don’t want or that aren’t appropriate for kids?

Accepted Answer

Ignite TV channels can only be removed if you added them to your package as a standalone channel. If the channel belongs to your Ignite TV package’s standard channel lineup, or to a Theme Pack you’ve added, it can’t be removed.

Keep in mind, you can use Parental Controls to manage access to channels. Learn more about Ignite TV Parental Controls here.

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