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TOP QUESTIONS AND ANSWERS How do I update MY5/MY10? How do I update MY5/MY10? From Rogers.com 1. Go to www.rogers.com/signin 2. Enter your username and password, or click Register Now to set up your online account. 3. Select the Update MY5 or Update MY10 link in the wireless module. (If you have multiple numbers associated with your Rogers wireless account, select the number with the MY5 or MY10 list you want to manage from the drop-down menu. Then select the Update MY5 or Update MY10 link.) 4. Update or edit your Canadian-based MY5 or MY10 phone numbers. If you have not entered any numbers, the given spaces will be blank. 5. Remember to select the Update MY5 or Update MY10 button at the bottom of the page or your changes will not be saved. Updates take effect immediately. For more information, please visit: http://www.connectedmagazine.ca/how-tos/10165/my-rogers-even-better/ From your smartphone: If you don't have the Rogers My Account app, you can download it free of charge from your smartphone app store. 1. Launch the Rogers My Account app and select the Services tab and click on MY5. This also applies if you have MY10. 2. Update or edit your Canadian-based MY5 or MY10 phone numbers. If you have not entered any numbers, the given spaces will be blank. 3. Remember to select the Update button at the bottom of the page or your MY5/MY10 changes will not be saved. Updates take effect immediately. For more information, please visit http://www.connectedmagazine.ca/how-tos/18931/update-my5-and-my10-from-your-smartphone/ Quick Messaging and Feature Phones: 1. Launch the mobile internet browser on your handset to get to the Rogers Mobile Internet Portal (or text HOME to 4836 to be sent a link to the portal). 2. Under My Account click on MY5. This also applies if you have MY10. 3. Select Add/Modify numbers. If you have not entered any numbers, the given spaces will be blank. 4. Enter the numbers you wish to update and select Submit. Your changes take effect immediately. 5. Remember to select the Submit button at the bottom of the page or your MY5/MY10 changes will not be saved. Please note: If you move from MY5 to MY10, please re-enter your original MY5 contacts before adding five more. You can change your MY5 or MY10 list once per calendar month. At this time, you can change one or all of the numbers in your list. Changes take effect immediately. How can I access information and subscribe to Add Ons (Text Messaging, Voicemail, etc.) for my wireless phone? How can I access information and subscribe to Add Ons (Text Messaging, Voicemail, etc.) for my wireless phone? You can access information and subscribe to the Wireless Add-Ons of your choice by: Clicking 'Add or modify Add Ons' from the Overview tab and Wireless section in your 'My Rogers' profile. This can also be done similarly on the 'Plans & Packages' tab as well. By dialing *611 (at no charge) from your wireless phone. How can I track my order? How can I track my order? To track your order, go to www.ups.ca, enter your tracking number (sent to you in the Shipping Notification email) in the track box provided and click Track. If you have any questions about the status of your delivery after three business days, you can also contact UPS directly at 1 800 PICK-UPS (742-5877). What fees should I expect to pay for a hardware upgrade? What fees should I expect to pay for a hardware upgrade? Any applicable hardware upgrade fees and/or discounts are determined by a customer's eligibility. If you registered your account with rogers.com self-service, you can view the eligible devices and prices for your hardware upgrade under the Manage My Wireless Services section. Who do I call for technical support related to the iPad? Who do I call for technical support related to the iPad? For customer support for your iPad hardware, software or applications, contact Apple at 1-800-263-3394. For customer support for the data plan associated with your iPad and for 3G network connectivity issues, contact Rogers at 1-888-ROGERS1. Do I still have to renew my contract to take advantage of an upgrade? Do I still have to renew my contract to take advantage of an upgrade? Yes, to take advantage of this reward you need to extend your contract. Extension periods are available for 2 and 3 year options. How do I know if a call is long distance? How do I know if a call is long distance? Receiving a call All calls that you receive on your wireless device while you are physically within your incoming local calling area are local. All calls that you receive while physically outside of that area are long distance. Making a call If you dial a number that is local to your physical location, then it is a local call. If you dial a number that is long distance to your physical location, then it is a long distance call. TIP: If you're unsure if the number you are calling is local to your location, simply dial the number as 'local' (area code + 7 digits). If the number is long distance, your call will be completed, preceded by a network recording advising that the call is long distance. For more information on incoming and outgoing local calling areas, please visit rogers.com/callingareas. How do I set up my voicemail? How do I set up my voicemail? To set up your voicemail from your wireless phone: 1. Turn your phone off and then on. 2. Press & hold down the 1 key. 3. Follow prompts in the new user tutorial to set up personal password and greeting. To set up your voicemail messages from your landline: 1. Dial your own wireless phone number and press # when the greeting plays. 2. Follow prompts in the new user tutorial to set up a personal password and greeting. How much will I be billed if I send/receive an SMS in a GSM roaming market? How much will I be billed if I send/receive an SMS in a GSM roaming market? Sending a text message while roaming in the U.S. costs $0.75/message sent, and sending a text message while roaming overseas costs just $0.75/message sent. Receiving a text message while roaming in the U.S. and overseas costs $0.20/message if you do not have an option/plan that includes text messaging. How do I setup other email addresses through my smartphone? How do I setup other email addresses through my smartphone? You may be asked to provide additional information when setting up an email from one of the below Internet Service Providers on your smartphone. A list of potential Internet Service Providers are provided below: E-mail Domain Account Type Incoming Mail Server Outgoing Mail Server Name Username Format Preferred SSL Setting Preferred Port Number Preferred Authentication Process Name Preferred SSL Setting Preferred Port Number rogers.com, nl.rogers.com POP3 pop.broadband.rogers.com email address OFF 110 cleartext smtp.broadband.rogers.com OFF 25 yahoo.com IMAP imap.mail.yahoo.com 143 smtp.mobile.mail.yahoo.com sympatico.ca POP3 pop1.sympatico.ca username ON 995 N/A mail.1xbell.ca ON telus.net pop.telus.net OFF 110 cleartext smtp.telus.net OFF shawcable.com mail.shawcable.com mail.shawcable.com cogeco.ca pop.cogeco.ca smtp.cogeco.ca videotron.net, videotron.ca pop.videotron.ca relais.videotron.ca mts.net pop.mts.net smtp.mts.net sasktel.net mail.sasktel.net mail.sasktel.net radiant.net mail.radiant.net smtp.radiant.net eastlink.ca pop.eastlink.ca smtp.eastlink.ca Mountain Cable pop3.mountaincable.net smtp.mountaincable.net Primus.ca pop.primus.ca email address smtp.primus.ca Accesscomm.ca pop.accesscomm.ca username smtp.accesscomm.ca uniserve.net pop.uniserve.net mail.uniserve.net MNSI in.mnsi.net out.mnsi.net Distributel pop.distributel.net smtp.distributel.net AEI pop.aei.ca email address smtp.aei.ca Teksavvy.com mail.tecksavvy.com username smtp.teksavvy.com Did you find what you were looking for?    Yes  No How can we improve your search experience with rogers.com? 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