Vision accessibility: TV services

Learn about the various features for people with vision differences using Rogers Xfinity TV and other Rogers TV services.

Rogers Xfinity TV

Understand the features that make Rogers Xfinity TV accessible and usable for people with vision differences.

Rogers Xfinity Voice Remote

Control and customize Rogers Xfinity TV easily with the Voice Remote. Press and hold the Mic button and use voice commands to search for shows or movies, change the channel or volume, set recordings of live TV, enable features like closed captioning and described video and more.

Learn more about using the Rogers Xfinity Voice Remote.

Large Button Voice Remote

Take your entertainment experience to the next level with these features: voice command, larger buttons and accessibility shortcut.

Learn more about using the Large Button Voice Remote.

Web Remote

The Rogers Xfinity Accessibility Web Remote lets you control your Rogers Xfinity TV from a computer or mobile device and is compatible with a wide variety of assistive technology.

Search using your voice or type in commands
Customize your preset voice command buttons
Use as a backup if your voice remote is missing or damaged

Voice guidance

This feature reads out on-screen text to help you navigate Rogers Xfinity TV, including the guide and menu options, program lists and descriptions and more.

There are two ways you can turn on Voice Guidance: press and hold the Mic button on the Voice Remote and say, "Voice Guidance," or press the B button twice.

Learn more about using Voice Guidance on Rogers Xfinity TV.

Accessibility menu

For all Rogers Xfinity TV’s accessibility features, press and hold the Mic button on the Rogers Xfinity Voice Remote and say "Accessibility." Here, you’ll find a list of all Rogers Xfinity TV’s accessibility features and settings, as well as tips on how to use them. You can also reach the Accessibility menu by pressing the B or Accessibility buttons on your Rogers Xfinity Voice Remote.

Rogers Streaming

Designed with accessibility in mind, Rogers Streaming offers a variety of features to give all users a comfortable experience.

Learn more about accessibility features on Rogers Streaming.

Described Video

Also known as Video Description, Described Video (DV) is available on both Rogers Xfinity TV and Digital TV services. This feature narrates what’s happening in a show or movie. During pauses in dialogue, it describes the program’s non-verbal elements like facial expressions, costumes, surroundings and on-screen text.

Turn on Described Video

Rogers Xfinity TV

Press the Rogers button to open the main menu.
Use the arrow keys to navigate to Settings (the gear icon).
Use the arrow keys to go to Device Settings and press OK.
Use the arrow keys to go to Audio and then select Bluetooth Devices.
Select the device that you want to connect from the list displayed, and then press OK on your remote.

Digital TV

Described Video activation instructions for Digital TV services vary depending on your set-top box. Select the link that applies to you below, then follow the instructions provided to turn on Described Video for the program you want to watch.

Please note that not all programs will have Described Video available.

You can also turn on Described Video indefinitely, for all programs that have Described Video available. Under this setting, if a program does not include DV, the regular audio for the program will be heard.

To enable Described Video on Digital TV, visit this page for instructions.
To enable Described Video on Rogers Xfinity TV, press B on your Voice Remote to open the Accessibility menu, then select On under "Video Description."

Channels with 24/7 Described Video

AMI-audio (English)

The world’s largest broadcast reading service offering local and international news, as well as presenting movies and TV shows in Described Video. Learn more about AMI-audio.

Canal M (French)

A 24-hour newspaper reading service. It also offers original programming. Learn more about Canal M.

AMI-tv and AMI-télé

Offer a variety of described content, including movies, TV shows, specials, news and original programming. Learn more about AMI-tv, or learn more about its French equivalent AMI- télé.

Find programs with Described Video

You can find out if a program has Described Video available by searching your TV guide for programs marked with the D)) logo, or by checking the online Described Video Guide, which provides 7 days of program listings with options to sort by time and show.

If you have Rogers Xfinity TV, you can also press and hold the Mic button on the Voice Remote and say "Programs with Described Video" for a listing of all available shows and movies with Described Video.

Rogers offers over 200 TV channels that contain DV plus a growing number of Video on Demand titles with DV on our Rogers Xfinity TV and Digital TV services. Enable DV on a program-by-program basis using the same steps described above.

Additional resources

Device guides

View our accessible device guides for support with using your devices, changing your settings and troubleshooting.

Benefits for qualifying customers

Rogers also offers the following benefits for qualifying customers:

One free remote with larger buttons
30% off Rogers Xfinity TV bundles

If you have an accessibility need or a disability, you might be eligible for a discounted Rogers Xfinity service. To apply for the discount, send your name, account number, phone number and a copy of the proof of membership to a disability association to: Rogers Special Discounts team at AccessibilityDiscount@cx.rogers.com with the subject line: Escalations for Accessibility Discount: BT:2313.