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How unified communications makes Microsoft 365 better

When you combine a unified communications solution with Microsoft 365, you will make it easier for employees to work from any location and any device.

Woman working on laptop from home

Update: Rogers Business is now Canada’s largest operator partner of Microsoft Teams solutions and is the first provider in the world to offer Teams Phone Mobile and the first Canadian service provider of Operator Connect. Learn more here.

Productivity software, such as Microsoft 365, is essential to doing business. But although we use these tools everyday, we only scratch the surface of what they can do – especially when it comes to collaboration.

You can drive more value from your productivity apps when you combine them with a telecommunications strategy. This creates a unified communications and collaboration (UCC) solution that integrates all of your communications tools including your phone, text messaging, email, video chat and web conferencing services.

When you combine Microsoft 365 with a similarly cloud-based telecommunications platform, you can:

1. Work they way you need to – from any device and location.

Integrating your systems allows you to use your communications and collaboration tools from any device. For example, you can log into your smartphone and access all of your Microsoft 365 files – in addition to your email, phone, and text messages. This makes it easy for you to collaborate with others on projects without jumping between devices.

2. Make your meetings more productive.

Hold meetings and video chats from whatever device you happen to be using. Simply log into Microsoft Teams to use all of the features that you expect from a conferencing solution. For example, you can share your screen, change presenters and keep live minutes in OneNote or Keep. Plus, you can record both audio and video – essentially turning a meeting into a shareable webinar. With Teams, if participants are concerned about sound quality or data use, there's Microsoft 365 Business Voice: a comprehensive calling feature that, if added to Teams, not only lets you make phone calls, schedule and join meetings, and turn a chat into a call with one click, but it also has automatic voicemail transcription, inline chat translation, real-time captioning in meetings, as well as multi-level auto attendants and call queues so you don't miss important calls.

3. Reduce your infrastructure costs.

By pairing a cloud-based telecom solution with Microsoft 365, you reduce your need to invest in infrastructure hardware and maintenance. Instead, you pay a simple monthly operational expense. And, since all of these services scale, you can easily add and remove employees as your business evolves.

Do you want to better support your mobile employees?

Think about your current productivity goals. For example, do you want to give employees access to a wider range of apps or services when they are on the road? Or would you like to make your conference calls more like in-person meetings where attendees have all of the tools that they need to enhance their presentations?

If so, do you have opportunities to unify your communications and business productivity tools? The more tightly integrated your technology, the more you can improve employee productivity and collaboration.