Voice Solutions

Operator Connect vs Direct Routing: Which is better?

From telephone to text: Why today’s customers need multiple communication channels

Learn more about what a cloud contact center is and how it can help you improve your customer service.

Still using an old telephony solution with an on-prem PBX? Unify many of your communication needs in the cloud instead

Still using an old telephony solution with an on-prem PBX? Unify many of your communication needs in the cloud instead.

When it comes to your business voice solution, retro isn’t cool

Still using PRI for your business’s phones? Time to upgrade to SIP trunking. Here’s why.

How to improve mobile collaboration with cloud-based communications

Learn how Rogers Unison can help your teams work together more efficiently and attend to clients more quickly.

On the highway to sell

Learn how an innovative technology provider in the automotive industry cruised to success on the Rogers Business network.

How one Canadian charity is improving its client connections with a new phone system

Muscular Dystrophy Canada is saving $3,000 per month and improving operations with Rogers Unison.

Microsoft 365 Business Voice over SIP trunking: The best of both worlds

Help maximize remote collaboration while minimizing the costs and hassles associated with legacy voice and IT infrastructure.

A sudden shift for sudden success

Learn how tens of thousands of Rogers employees successfully switched from Skype to Microsoft Teams in just five weeks.

Putting an IT continuity plan to the test

In conversation with MDS about adapting to global disruption and rethinking productivity.

Supporting the community with a mobilized workforce

How partnering with Rogers helped Brampton Caledon Community Living focus on supporting individuals, families and the community where they needed it most.

How customer service technology can raise the bar for your business

Five ways to meet growing customer demand with service technology.

Crucial first steps to setting up your business communications system

Get more from your business communications by setting up these features first.

Make the most of your wireless system

4 simple ways to keep your workforce connected and productive

Ensure your customers don’t go straight to voicemail

How to do more with Rogers Unison and ace every client call

Pioneering a nation-wide virtual contact centre

In conversation with Crisis Services Canada about the benefits and challenges of creating a virtualized suicide-prevention service