Is Your Aging Phone System Holding Your Business Back?
Discover the hidden risks and productivity-killing inefficiencies of outdated phone systems.
Many Canadian businesses still rely on legacy phone systems, unaware of the risks and productivity losses they entail. These outdated systems are not only costly to maintain but also ill-suited for the modern hybrid workforce. They can hamper worker mobility, cause productivity losses, and expose companies to security vulnerabilities and compliance issues.
Let’s discover why, in a recent study, Forrester Research Inc. determined that switching to a modern telephony system, like Teams Phone Mobile with Microsoft 365 Copilot can result in a return on investment of up to 348%.
Security: Gaping holes that expose your company to huge risks
Older phone systems are vulnerable because outdated technology makes them a security risk. They often have unpatched holes that hackers can exploit to access and manipulate your network and even staff members. Here are some examples:
Phishing schemes reveal sensitive data: Legacy systems often lack encryption, making them susceptible to phishing attacks. Modern systems like Teams Phone Mobile prevent these schemes with advanced security protocols.
Data breaches destroy company reputation: Outdated systems are missing crucial updates and patches, allowing cybercriminals to exploit vulnerabilities. These breaches have been devastating and brand damaging to retail, financial and healthcare organizations where customer confidentiality is paramount. Teams Phone Mobile uses robust security measures that include encryption, access controls, and monitoring to prevent breaches.
Ransomware attacks hold your business hostage: Companies relying on legacy systems are at risk of ransomware attacks that result in your network, assets, and digital systems being held hostage until you pay a ransom. On average companies pay more than $1 million to be released. Teams Phone Mobile encrypts data and uses advanced threat detection to prevent such attacks.
Aging phone systems are easy targets for cybercrooks and can seriously harm businesses. Maintaining outdated systems is costly and time-consuming. Companies are tempted to upgrade these systems, by bolting-on third-party security features, but it is costly, difficult and may still leave security gaps which can be exploited.
Teams Phone Mobile automatically updates security patches, ensures all devices follow the same security rules, and eliminates vulnerable lines that hackers could use.
Compliance: Aging phone systems may ignore local and federal regulations
Older phone systems may not comply with Canadian data residency requirements, exposing businesses to legal risks. Modernize your phone system with Teams Phone Mobile ensures you adhere to PIPEDA and provincial regulations, ensuring data stays within Canada and saving businesses money on compliance costs.
Whether using a cell phone or the Teams app, security and compliance policies are always applied. You can assure your clients and customers that you take privacy seriously and respect the need for security when dealing with sensitive data and communications.
Not only that, but it can save your business money. Forrester's study pegs annual cost savings on security and compliance at about 14% for Canadian companies using Teams Phone Mobile.
Hidden Costs and inefficiencies are costing you time and money
While security and compliance issues can be painfully real, they may seem intangible and less of a priority to companies that have yet to feel the effects of a cyber attack or regulatory investigations.
There are, however, issues with legacy phone systems that any business operator should be able to relate to: unnecessary expenses and lost productivity.
Productivity pitfalls add up: Phone systems should boost efficiency by letting workers connect with colleagues and clients easily. But old systems aren't built for today's mobile, hybrid workforce. They create communication gaps that slow down productivity and cause missed opportunities.
Modern business phone systems that are mobile-first help workers stay productive anywhere—at their desk,home office, or on the go. Features like call routing, forwarding, and voicemail-to-text ensure calls are handled quickly. They also offer the flexibility to switch seamlessly between devices.
Forrester's research shows that Teams Phone Mobile can boost productivity by up to 20%, saving up to 52 days of work time per user per year for core business activities.
Caring for aging phone systems is costly: If saving time isn't enough reason to switch, the cost savings might be. Old phone systems have higher maintenance costs due to aging hardware and the need for specialized repairs, which means IT teams are often focused on low-value telephony troubleshooting.
Newer phone systems ensure you only pay for the lines you use. According to the Forrester study, companies that switch to Teams Phone Mobile see a 40% reduction in redundant lines, leading to significant annual savings.
It’s time to modernize with Teams Phone Mobile
Switching to Teams Phone Mobile with Microsoft 365 Copilot can transform your business. It offers airtight security, compliance with local regulations, and boosts efficiency and productivity. Companies can reduce phone expenses by 20-40% per user per year and save valuable time on core business activities.
Ready to move to a modern telephony solution that enhances productivity while protecting your business? Talk to a Rogers business specialist today to make the switch to Teams Phone Mobile.
