Your Rogers Business Billing Issues
Not getting Rogers Business bill emails? Learn how to fix billing notification issues and view your invoice details in MyBusiness Hub.Why haven't I received an email notification that my online bill is ready?
You may not be receiving bill notification emails from us for the following reasons:
- Your email provider may have marked the email as spam or junk: Check your Spam or Junk folder for the bill notification email. If you find it, mark the email as “Not spam” to ensure future notifications go to your inbox.
- Your monthly bill may not be ready yet: Wait up to 5-7 business days after your billing period ends. Once your bill is available online, you'll receive an email notifying you that your bill is ready to view.
- Your email filtering rules may be blocking the message: Check your email settings to make sure that emails titled "Your Rogers Bill is now Available" or emails from, notifications@rci.rogers.com, aren't being blocked.
- You may have changed your email address but haven't updated your MyBusiness Hub profile.
- Sign in to MyBusiness Hub.
- Select the Preferences tab.
- Under Login and security, select Edit next to your email.
- Enter and confirm your new email, then select Save.
- Once you save it, you’ll receive an activation link in this new email address. Select the link to complete the change.
What should I do if I don't receive my latest bill?
You will receive an email notification when your new bill is ready to view online. This is usually 8 business days after your bill date.
If you’re not receiving bill notification emails, try the email troubleshooting steps in the previous step.
I made a change to my account. Why doesn’t it show on my bill?
That change may have happened after your most recent bill was issued. You’ll see it reflected in your next billing cycle.