We’re here to help with your concern
Whether it's a question, issue, or something that doesn’t look right, there's more than one way to get support.
Check out these popular topics:
Need billing help?
Review, question, or dispute recent charges on your last 3 bills.
Connect with a Specialist
Can't find the answer to your problem? Your first step is to contact a Specialist so we can resolve it.
Send mail
If you'd prefer a letter, send it to:
Rogers Communications,
Share a concern
333 Bloor St. E
Toronto, ON M4W 1G9
Connect with our management team
Still having an issue or a complaint after you've contacted a Specialist?
Let us know and our management team can make things right. We'll reply within 1-2 business days.
Additional information
If you’ve connected with our teams and we haven’t resolved your issue to your satisfaction, the Commission for Complaints for Telecom-television Services (CCTS) may be able to help. CCTS will review your complaint. If it falls within their mandate, they’ll refer the matter back to us to resolve the issue within 20 calendar days. If it's not resolved by that point, they’ll investigate further.
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.