How to improve your WiFi and fix a slow internet connection

1. Use the Rogers Xfinity app
   Quickly test and improve your WiFi connection using the Rogers Xfinity app. Just sign in, go to the WiFi tab and select Troubleshoot.
   • To learn more, check out: How to test your internet speed and WiFi using Rogers Xfinity app.
2. Place your modem or router in a better spot
   If possible, keep it in a central, open area. It should be off the floor and away from walls, cabinets or big furniture. This helps your signal reach more of your home.
   • To learn more, read: Best practices for the installation placement of your modem.
3. Avoid signal interference
   Try to keep your modem or router away from electronics, appliances or materials like metal and glass that can block or weaken your signal.
4. Make sure band steering is on
   Your Rogers Xfinity Gateway or Router automatically chooses the best WiFi frequency for your devices. This helps keep your connection strong as you move around your home.
   • To learn more, check out: Understanding Dual-Band WiFi and Band Steering.
5. Check your device
   Older devices may not support the latest WiFi technology. If your phone or laptop is over 5 years old, it might be time for an upgrade.

1. Restart your modem or router
   A quick restart can fix many issues. Use the Rogers Xfinity app or unplug the power cord for 10 seconds, then plug it back in.
   • To learn more, check out: How to restart or reset the Rogers Xfinity Gateway
2. Check your device or website
   Try restarting your device or visiting a different website to see if the issue is local to one app or site.
3. Inspect your connections
   Make sure all cables are secure and undamaged. Avoid using power bars or outlets that can be accidentally turned off.
   • Note: Check for any cables with warnings. Unplugging these can be dangerous or damage your connection..
4. Improve your connection
   Keep your device’s network drivers and software up to date to optimize your connection..
5. Extend your WiFi range
   If you have a large home or thick walls, consider using a Rogers Xfinity WiFi Boost Pod extender to improve coverage.
   • To learn more, check out: FAQs about Rogers Xfinity WiFi Boost Pods
6. Check for outages
   If nothing else works, there may be a service issue in your area. After a power outage, your internet may take a few minutes to reconnect.

By following these steps, you can often fix slow or spotty internet on your own. If you still need help, Rogers Technical Support is here for you.

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