How to Protect Your Rogers Account

What is the best way to protect my account when calling Rogers?

We take security very seriously and provide many methods to protect access into your account.

You can set up a PIN number to access your account that is known only to you. You can also choose a secret question and answer in case you forget your PIN. By responding to a question that only you know the answer to, we can verify that you are, in fact, you.

If you don't answer the question correctly, you will not gain access to your account.

I received a call and was asked to provide my account information, what should I do?

Always be wary if someone calls you to ask for your account information. Never provide any personal information such as your name, address and date of birth. It is always best that you contact us should you have any questions or concerns about your account.

What can I do if I suspect that someone has taken over my account?

If you are concerned about any suspicious activity, you should contact us immediately so that we may block the account, if necessary. We can then review the account for any unauthorized access to prevent you from potential fraudulent charges.