Outdoor equipment like pedestal boxes and multi-dwelling unit panels can take a hit due to extreme weather, construction, or snow removal services. If you come across Rogers equipment in need of repair, use the form to report the damage to us.
For urgent issues like downed, low-hanging or cut cables, please contact Technical Support so we can address it quickly: 1-888-764-3771.
Rogers pedestal boxes are usually green with rows of raised ridges, though older boxes can vary in shape. Some green boxes belong to Bell. If the green box is smooth-sided or dotted, you may need to report the damage to Bell instead. Check the top or side of the box for the company name, if available, to confirm. If the pedestal box is brown, it most likely belongs to Bell.
If you notice an issue or damage to Rogers-owned equipment outside of your home, please report the location of the damaged equipment. We’ll alert our network maintenance team to investigate. If you leave your contact information, we’ll get back to you within 3 business days.
If your service isn’t working due to damaged equipment outside your home, let our Technical Support team know. Technical Support is available 24 hours a day to help restore service to our customers.
Whenever possible, we prioritize restoring our customers’ service first, before beginning any permanent repairs to outdoor Rogers-owned equipment.
