How do I get my bill?
You can get paper bills mailed to you or opt in to eBilling to get them in your email. For more information, check How to subscribe to eBills.
Can I get both a paper bill and eBill?
Once you’ve signed up for eBill, you'll no longer receive a paper bill. If ever you need a copy of your bill, you can print them by logging in to your My Shaw account. For additional details, visit: View a printer-friendly version of your bill. You can access bills from the previous 24 months. For more information, check out How to view past bills.
Why haven’t I received my bill in the mail yet?
Your bill should arrive in the mail around 10 business days before your billing date. Do note that this doesn't factor in Canada Post's service disruptions. You can always view your bill and check your up-to-date balance through My Shaw. Sign up for eBill to get immediate notifications of when your bill is ready.
I’ve signed up for eBill, so why haven’t I received my bill?
You can sign in to My Shaw to check the status of your eBill registration. Make sure the email listed matches the one you used to subscribe to eBill. If you still haven't received your eBill, it may have been mislabeled and sent to your spam or junk folders. If you find your eBill there, make sure to mark it as “Not spam” to avoid this problem in the future.
Where can I get a breakdown of pricing on my bill?
The easiest way to view your bill is through My Shaw. Learn more on how to get a breakdown of pricing on your bill.
How do I find my account number?
You can find your account number by logging into My Shaw or by looking at the Your Account section on your actual bill.
Related: Learn about eBills