Perform a Physical Reset for the Arris TM502G Home Phone Modem

Follow these steps to reset the Arris TM502 Home Phone Modem.

Use the reset button on the back of the Home Phone Modem to reset it as if you powercycled the unit. The reset button is recessed to prevent accidental resets. 

1. Use a pointy, non-metallic object to press the Reset button.
2. The LEDs will go out and come back on one, by one.
3. Continue troubleshooting once the light pattern returns to normal.

Locate Your Rogers Home Phone Modem (eMTA) >