Rogers home phone voicemail features: set up, manage and troubleshoot

Setting up your Home Phone voicemail only takes a few minutes.

1. Dial *98 from your home phone.
2. When prompted, enter your temporary PIN.
   • If you’re a Rogers customer: Your temporary PIN is the last 4 digits of your home phone number.
   • If you’re a Rogers together with Shaw customer: Your temporary PIN is the last 6 digits of your account number (shown in your welcome email).
3. Follow the prompts to:
   • Create a new voicemail PIN.
   • Record your name.
   • Record a personal greeting.

You can check your voicemail from your home phone or another phone.

1. Dial *98.
2. Enter your voicemail PIN.
   • If you forgot your PIN, sign in to MyRogers or MyRogers (Shaw) to reset it.
3. New messages will start playing unless you’ve turned off autoplay in your voicemail settings.

Dial the access number for your location:

• Rogers (Canada or U.S.): 1‑877‑643‑7786
• Rogers (International): 1-416-901-6245
• Rogers together with Shaw:
  • From anywhere: 1‑866‑656‑7429
  • From Canada or the U.S.: 1‑866‑677‑7429

When prompted, enter your 10 digit home phone number and your voicemail PIN.
Long distance charges may apply if you’re calling from outside Canada.

You can update your voicemail PIN whenever you need to. There are 2 ways to do it:

If you’re a Rogers customer, you can reset it in MyRogers.

1. Sign in to MyRogers.
2. Go to Usages & Services > Phone.
3. Select Reset your voicemail password and follow the steps.

If you're a Rogers together with Shaw customer, you can reset it in MyRogers (Shaw).

1. Sign in to MyRogers (Shaw).
2. Go to My Services > Phone.
3. Go to Manage Settings and select Edit for voicemail.
4. Go to the Voicemail PIN section and select Edit.
5. Choose a new PIN and Save.

1. Dial *98.
2. Enter your current PIN.
3. Follow the prompts to change your PIN.
4. Enter your new PIN (4–16 digits), then enter it again to confirm.

Use the keypad to rewind, pause, skip, save or delete messages.

1 to rewind
2 to pause or continue
3 to fast forward
33 to skip to the end
4 to listen again
5 for the date, time, and length of the message
7 to delete
9 to save
0 for help
* to return to the main menu
# to skip the message

1 to rewind
2 to pause or continue
4 to listen again
5 for the date, time and length of the message
7 to delete
9 to save
0 for help
* to exit

• Deleted messages aren’t permanently removed until you hang up.
• To recover a deleted message before hanging up:
  • From the main menu, press 1 to review saved messages, press # to skip through messages.
  • When you reach the deleted message, press 9 to restore it.
• After you hang up, deleted messages can’t be recovered.

You can manage your Home Phone voicemail settings in MyRogers or MyRogers (Shaw). Available options may vary slightly depending on your plan.

1. Sign in to MyRogers or MyRogers (Shaw).
2. Select your Home Phone service.
3. Open the Voicemail settings section.

Turn voicemail on or off

If your plan supports it, you can enable or disable voicemail in your voicemail settings.

Number of rings

Choose how many rings before voicemail answers (2 to 9 rings).

Email notifications

You can set up email alerts for new voice messages and these options:

• A .wav audio file of each voicemail.
• Alerts when your mailbox is almost full or full.
• Add up to 5 email addresses for notifications.

Playback order

• Choose whether voicemail plays your newest or oldest messages first.
• Skip the main menu and play messages right away.
• Play the date, time, or number before each message.

Greetings

You can manage your greetings, including:

• Using the default greeting.
• Recording or uploading your own greeting.
• Setting an away greeting that won’t accept messages.

Language

Select your preferred voicemail system language (English, French, and additional languages if supported).

PIN and security settings

• Require a PIN when checking your voicemail from outside your home (recommended for security).
• Turn password skip on or off when checking voicemail from your home phone.

All privacy features are off by default. Turn them on to use them.

Anonymous call blocking

Blocks callers who don’t show their number (Private, Anonymous, Unknown, or Restricted). The call won’t ring.

Selective call blocking

• Lets you block specific phone numbers.
• You can add up to 30 numbers to your blocked list.

Spam call blocking

Automatically blocks known spam or telemarketing numbers.

Do not disturb

Let’s you temporarily sends all calls straight to voicemail.

Hide my caller ID

Let’s you choose whether your name, or both your name and number, are shown when you make outgoing calls.

Busy redial

Let’s you automatically checks a busy number and alerts you when the line becomes available.

Call forwarding

• Forward calls to another phone number.
• You can forward all calls or only forward calls when your line is busy or you don’t answer.

Simultaneous ring

• Have your home phone and up to 4 other local numbers ring at the same time.
• Helpful if you want calls to ring at home and on a mobile or work phone.

These pay-per-use calls are blocked by default. You can ask to remove the block, but extra charges apply for all 1-900 and 1-976 calls.

If your voicemail isn’t working as expected, try these simple steps.

• If callers hear endless ringing, a busy signal, or can’t leave a message, call forwarding may be on. Dial *73 from your home phone to turn it off.
• After turning off call forwarding, make a test call to your home phone.

• Dial *98 from your home phone.
• Follow the prompts to create a PIN and finish setting up your mailbox.

You’ll only need to do this the first time.

Try calling your voicemail from another number:

1. Dial your home phone number.
2. Press * when your greeting plays.
3. Enter your PIN.

• Make sure your phone’s batteries are in place or it’s plugged in properly.
• Make a test call.

1. Dial *98.
2. Enter your PIN.
3. Follow the prompts to turn your message indicator off, then back on.
4. Leave yourself a test voicemail.

• Confirm your email notifications are turned on in MyRogers or MyRogers (Shaw)
• Check your spam or junk folder.
• If you changed your email address recently, update it in your voicemail settings.

• Make sure you’re entering your full home phone number when prompted.
• Reset your PIN in MyRogers or MyRogers (Shaw), then try again.
• If you don’t hear a PIN prompt, wait a few seconds after your greeting begins before pressing *.

If you’ve tried the steps above and your voicemail still isn’t working, contact technical support.

• Voicemail support >
• Rogers Voice support >