I can’t see live video feed from my Ignite Camera

If you’re unable to see a live video feed from your Ignite Camera, follow these steps to resolve the issue.

  1. Make sure the Ignite Camera is plugged into a working power outlet that is not controlled by a light switch.
  2. Check the power light on the front of the camera. It should be on and solid blue.
    1. If the light is blinking white or blue, the camera is in pairing mode and will need to be paired to your system.
    2. If the light is blinking amber, the camera is having trouble connecting to WiFi. Proceed to the next step.
    3. If the light is any other color, contact us for troubleshooting assistance.
  3. If you moved the camera's power adapter or your Ignite WiFi Gateway modem after the camera was installed, the camera may now be out of range of the modem. Plug the camera in closer to the modem.
  4. If you're using an Apple device (iOS 14+), allow local network permissions:
    1. On your Apple device, select Settings.
    2. Select Privacy.
    3. Select Local Network.
    4. Select the switch for the Ignite HomeConnectTM App.
    5. Wait a minute for the video feed to sync.
  5. If you still can't see video, follow these steps to troubleshoot the camera's Wi-Fi connection.