My Ignite Camera will not pair

If you’re having trouble pairing your camera, follow these steps to resolve the issue. 

Having pairing issues with your Ignite Doorbell CameraTM? Please contact us for assistance.

  1. Make sure the camera has been powered on for at least 3 minutes and that the light on the front of the camera is on and blinking white or blue.
  2. Make sure that the camera is plugged into the power adapter.
  3. Restart the camera by unplugging the camera’s power adapter from the wall outlet and plugging it back in. The camera will take approximately 3 minutes to restart.
  4. If the problem persists, reset the camera to factory settings.

Restart the pairing process if necessary.