Select the notification to view details about the threat, including options or tips that can help you fix it. Depending on the threat, the tips may include the following :
Quarantine your device
If one of your devices has been compromised, you can use Ignite HomeConnect app to pause its access to or disconnect it from your home WiFi network. This will keep it from endangering other devices connected to your network.
Update your software
When your device’s software or firmware is up to date, you have the latest security updates. Use the update feature usually found in your device’s settings or check with the device manufacturer.
Restart your device
After updating your device’s software, make sure it restarts. This will complete the update and stop any existing communication with malicious sites.
Check your port forwards
Open ports on your home WiFi network give potential access to malicious attackers. Ensure your port forwards are set up correctly for your devices. Learn more about port forwards and how to set them up using Ignite HomeConnect.
Enabling DMZ (a demilitarized zone) may resolve a device communication issue, but it’s a security risk. If a device needs to be accessible by outside sources, we recommend using port forwarding instead. You can disable DMZ by going to the Connect tab in the Ignite HomeConnect app, selecting See Network, and then Advanced Settings. Next, select DMZ and then Edit to access the setting. Deselect the checkbox next to Enabled, and select Apply Changes.
For your protection, Advanced Security may block your access and prevent you from visiting a legitimate website or service. If you’re sure that a website or service is safe and you want to allow access, you can override Advanced Security allowing access for 1 hour. To do this, select Advanced Security from the Connect tab in the Ignite HomeConnect app and follow the instructions. If you want to allow access for more than 1 hour, disable Advanced Security in the Ignite HomeConnect app. If you want to continue using Advanced Security and need ongoing access to the blocked item, contact us.