Easy Installation Guide – Rogers Xfinity Gateway

To install Rogers Xfinity TV only, complete steps 3 and 4. After that, set up your Rogers Xfinity Entertainment Box.

1. Sign in to the Rogers Xfinity app using your MyRogers username and password. 
   • If you’re a Rogers Together With Shaw customer, download the Rogers Xfinity app (Shaw) and sign in with your Username (formerly Shaw ID) and password.
2. If the Get Started screen does not appear right away, select the Account tab then Activate Rogers Xfinity Gateway.
3. Connect your Gateway using the coax cable, and power adapter provided. Avoid using electrical outlets controlled by a dimmer or wall switch.
   • Optional: For gaming consolers or other devices with an Ethernet port, you can plug the Ethernet cable provided directly into the back of your Gateway and connect the cable to your device.
4. Wait about 5 minutes for the setup to finish. Within 5 minutes, the light on your Gateway should flash and turn orange, then green, then turn either solid or blinking white.
   • If the light doesn’t turn white after 5 minutes, try another cable outlet in your home, keeping in mind the Gateway placement tips to maximize WiFi coverage.
   • If the light flashes orange/green (alternating), a software update has been automatically initiated, which can take up to 20 minutes.
5. To finish setting up, connect all your devices to your new network, then use the Rogers Xfinity app to test your speed and personalize your WiFi controls. Don’t forget to turn on Advanced Security for intelligent cyberthreat protection. 

Important: Ordered Rogers Voice with your service? As soon as your Gateway is connected, your old Home Phone service will automatically disconnect, and you can connect your phone to the back of your Gateway instead of a wall jack.

You can test your internet speed using the Rogers Xfinity app with the following steps:  

1. Sign in to the Rogers Xfinity app using your MyRogers username and password. 

• • If you’re a Rogers Together With Shaw customer, download the Rogers Xfinity app (Shaw) and sign in with your Username (formerly Shaw ID) and password. 

2. Select the WiFi tab, then the Troubleshoot shortcut button. 

3. Select Test your whole home network. 

4. The Troubleshoot tool will begin testing the current total speed to your home gateway for all your connected devices. 

• A green checkmark will display if the result is 90% or higher than the top download speed for your internet plan, to indicate that the gateway connection is strong and unlikely to be the cause of a potential connection issue. 

• If the result is less than 90%, we’ll give you some troubleshooting options. 

• The result may be more than 100% in some cases, as Rogers Xfinity Internet plans can support higher speeds when there is additional network bandwidth available. 

• The reported speed may be higher than results from traditional speed tests because it reflects the total speed to the home instead of the speed to a single device, which can be impacted by the device or by WiFi conditions in the home. 

• This feature may not appear or may present an error message depending on your home connection technology or if your gateway is in bridge mode. 

5. Next, the tool will test the connection strength to each of the devices on your home network. You’ll get colour-coordinated results that show your connection’s current performance: 

• Green: strong connection 

• Yellow: fair connection 

• Red: weak connection 

• Grey: device is offline or asleep  

6. Select a device to view whether the WiFi connection is strong enough for different typical online activities. Your results will differ depending on the type of device you’re using (e.g., results for a smartphone will include HD video streaming as an activity, but a smart thermostat would not).
7. Select Still having issues for helpful tips to make sure your WiFi is performing at its best.

The best way to access your Gateway settings is with the Rogers Xfinity app. From this app, you can change various modem settings, from WiFi passwords to parental controls. 

Mobile app 

Download the Rogers Xfinity app and sign in with your MyRogers username and password. 

 If you’re a Rogers Together With Shaw customer, download the Rogers Xfinity app (Shaw) and sign in with your Shaw ID username and password. 

Gateway admin tool 

Alternatively, you can login to the Gateway via the Admin Tool to change its settings. Note that some settings may not be available from the modem’s admin tool, and must be changed in the Rogers Xfinity app instead. 

1. Enter 10.0.0.1 into the address bar of your Internet browser. 

2. Log in to the modem with the following information: 

• Username: admin
• Password: password  

Note: These are the default login credentials for the admin tool. If you have previously changed your password, use that instead. 

3. Select Login. 

If desired, you can also change your WiFi username and password from the Rogers Xfinity app. Follow these steps to do so: 

1. Open the Rogers Xfinity app. 

2. Select Connect, then choose See Network. 

3. Select the Edit (pencil) icon at the top right. 

4. Your WiFi network details are displayed. 

5. Select WiFi Name or WiFi Password to change them. 

6. Once you're done, select Apply Changes, and you're all set.

Note: After making changes, you may need to choose your new network name or enter your new password on previously connected devices.

If you are experiencing home WiFi connectivity issues, you can restart your Rogers Xfinity Gateway from the Overview section of the Rogers Xfinity app. 

1. Open the Rogers Xfinity app. 

2. Scroll down and select Restart Gateway. 

3. A message is shown confirming that you'd like to restart your Gateway. 

4. Select Restart to confirm. 

5. Your Gateway will restart. 

Note: This can take up to 10 minutes, during which you won't be able to use your home network, connect to the Internet, or stream video on certain TV boxes.