How to connect a device to your WiFi network

Now that your Rogers Internet is up and running, here are some tips to help you connect your devices to your home WiFi network.

Here’s how to do it

  1. Make sure your device has WiFi enabled and is searching for available WiFi networks.
    • WiFi and wireless options are usually found in the SettingsConnections or Network menu for your device.
    • You may need to refer to your device manufacturer if you need help finding the WiFi and wireless options on your device.
  2. Look for your WiFi network name in the list of available WiFi networks.
    • On our newest modems, you’ll only see a single network name. Simply choose that name. Your modem will use band steering to ensure your devices are always connected to the frequency (2.4 GHz or 5 GHz) that offers the best performance, depending on where you are in your home.
    • With an older modem, you may see two versions of your network, one each for the 2.4 GHz or 5 GHz frequencies (i.e. “Smith Family WiFi” and “Smith Family WiFi – 5G”).
  3. Choose your WiFi network, select 

Connect, then enter your WiFi password (or Network Security Key) to enjoy your Rogers Internet service.

Forgot your WiFi network name or password? Learn how to recover them here.

Can’t see your home WiFi listed among the available WiFi networks?

If you have the Ignite WiFi Gateway (Gen 2) modem model, you may see your WiFi network on your phone, but not on your Windows laptop or computer, even when your WiFi is enabled and you’re within signal range.

If this occurs, try updating the wireless adapter for your Windows device to the latest drivers and software so that it can detect and connect to the WiFi network.

  1. Visit http://www.intel.com/content/www/us/en/support/detect.html in a web browser on your device.
    • You will need to connect directly to the Rogers gateway using an Ethernet cable or connect to an alternative WiFi network (i.e. a friend’s network, cellular hotspot, or free WiFi) to do this.
  2. Follow the prompts to automatically detect and download the latest drivers for your Intel wireless adapter.
    • Note: You will need administrative access to your computer to install the update. If this is a corporate PC, you may need to reach out to your work for assistance with this.

Renaming your connected devices

Depending on your modem model and WiFi equipment, you can assign nicknames to your devices once they’re connected to your WiFi network.

Rogers Internet customers using the Ignite WiFi Gateway modem can rename devices using the Ignite WiFiTM Hub app or website by following these simple steps.

Not sure if this is your modem? Check under “Internet” on your MyRogers account.

If you have eero WiFi equipment in your home, you can also rename devices using the Eero app. Find out more here.