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How to reschedule or cancel a Rogers Xfinity service appointment

Follow these easy steps to reschedule or cancel your Rogers Xfinity service appointment online or through MyRogers, so you can manage your appointment on your own time.

If you need to cancel or reschedule your appointment, please give at least 24 hours' notice, as a missed appointment fee may be applied. The fee may also apply if:

  • You aren't there when the technician arrives or no one of the age of majority is home.
  • You don’t let the technician in or can’t show them the equipment that needs fixing.

Rescheduling or cancelling using your Rogers EnRoute text message

  1. Open the text message you received when you initially booked your service appointment.
  2. Select the link provided in the text. You’ll be redirected online to make updates to your appointment.
  3. Select the appointment you want to update.
  4. To cancel your appointment:
    • Select Cancel appointment.
    • Select Yes, cancel to confirm cancellation of the service call.
    • A confirmation message will appear. Select Done or simply close the message window.
  5. To reschedule your appointment:
    • Select Reschedule appointment.
    • A calendar will pop up where you can then select your preferred date.
    • Select the timeslot that works best for you from the options provided.
    • Select Confirm changes.
    • A confirmation window will appear with the updated service call appointment. Select Done to close the window.

Rescheduling or cancelling through MyRogers

  1. Sign in to MyRogers.
  2. Select My upcoming appointments.
  3. Select the appointment you want to reschedule or cancel.
  4. To cancel your appointment:
    • Select Cancel appointment.
    • Select Yes, cancel to confirm cancellation of the service call.
    • A confirmation message will appear. Select Done or simply close the message window.
  5. To reschedule your appointment:
    • Select Reschedule appointment.
    • A calendar will pop up where you can then select your preferred date.
    • Select the timeslot that works best for you from the options provided.
    • Select Confirm changes.
    • A confirmation window will appear with the updated service call appointment. Select Done to close the window.