Rogers WiFi modems support two frequencies, meaning you have access to two different WiFi networks.
Newer modem models, like the Ignite WiFi Gateway modem (XB6), use band steering by default; automatically connecting your device to the best available network. Our Hitron CODA and Hitron CGN AC family of modems also support band steering, but it might need to be turned on.
Learn more about how to turn on band steering:
If you've disabled band steering or have an older modem model, you'll see two networks:
- <Network Name>-5G is the 5 GHz network which offers the fastest WiFi speeds — great for streaming, but it has shorter range than the 2.4 Ghz network. This frequency is also less commonly used by household electronics, so there’s typically less signal interference or congestion to slow you down. We recommend connecting devices to this network whenever possible.
- <Network Name> is the 2.4 GHz network which offers speeds that are ideal for everyday surfing. Its signal also has a farther reach.
Keep in mind, older devices may not support connecting to the <Network Name>-5G WiFi network. If you can’t see this network on a specific device but you can see it on others, you may want to consider replacing the device or updating its WiFi adapter, if possible for better WiFi performance.