Some commonly asked questions about port forwarding as a Rogers customer can be found below.
What is Port Forwarding?
Port forwarding is the process of configuring a Wi-Fi modem or gateway to allow services to connect (or be ‘forwarded’) to a specific computer or device running on your home network.
Can Rogers help me set up Port Forwarding?
Because port forwarding configurations are unique to the specific devices in your home and the applications you’d like to use, our agents are not able to provide the same level of technical support as we do for the Wi-Fi modems we offer. With this in mind, it’s best to check with the software provider/device manufacturer for specific help with setting up port forwarding.
However, if you have additional port forwarding questions you can visit our Rogers Community Forums. The Resident Experts, along with knowledgeable contributors, are often able to help!
Why would I want to use Port Forwarding?
Port forwarding may improve performance for some software, games or devices. In some cases, it can help with issues like disconnections, paused or lagging connections, or inability to connect to a service.
How do I use Port Forwarding?
To use Port Forwarding, it’s recommended that you first configure your computer, console, or device to use a static IPv4 address. Please refer to the software provider/device manufacturer for instructions on how to set up a static IP and for a list of ports that can be forwarded.
Once this is done, set up your Rogers Wi-Fi modem to forward requests for the ports used by the software or device to that IPv4 address. For instructions on how to access your Rogers Wi-Fi modem settings, see our Find, Change or Reset Wi-Fi Password article.
What IPv4 address should I use when configuring my Rogers WiFi modem?
It’s best to use an IPv4 address between 192.168.0.201 and 192.168.0.254 as these addresses are not typically used by Rogers WiFi modems.
|IP Address:||192.168.0.201||The device IPv4 address you’d like remote requests forwarded to|
|Modem/gateway IP:||192.168.0.1||The home network IPv4 address for the Rogers WiFi modem|
What is an “IP address conflict”?
An IP address conflict occurs when two (or more) devices/computers on your home network are trying to use the same IPv4 address (e.g., they are both set up to use ‘192.168.0.10’). If your device or computer gives you this error it means that another device/computer on your home network is already using the IPv4 address you entered and you’ll need to use another one.
Do I need to manually set up my Domain Name Server (DNS) settings?
No. It’s always best to let your computer or device continue to use the Rogers DNS settings automatically provided by your Rogers Wi-Fi modem.
What happens to my Port Forwarding settings if the Rogers WiFi modem that I use is factory reset?
When a Rogers modem is factory reset, all current settings are erased as the device reverts to its default settings. As a factory reset may need to be performed during troubleshooting, it’s a good idea to keep a record of your customized settings (including port forwarding rules) so you can re-input them if needed.