Getting started with the Rogers Xfinity app

Follow the steps below to access the Rogers Xfinity App.

How to get the app

• Download the free Rogers Xfinity (Shaw) app (Apple App Store or Google Play).
• Sign in with your Username (formerly Shaw ID) and password.

Supported mobile operating systems

• iOS 15 or later and Android 7.0 (Nougat) or later are supported. 
• Windows phones and Amazon phones are not supported.

Note: If you get an error saying “We encountered an issue”:

• Check that your Username shows the correct account number.
• If you have multiple accounts, make sure you set your Rogers account as the primary account.

Third-party routers do not support Rogers Xfinity.

 

• If bridge mode is enabled on your Gateway, you will not be able to use Rogers Xfinity.

Rogers Xfinity has many features to help you easily personalize, control, and secure your home network. Visit How to navigate the Rogers Xfinity app for an overview of the app layout, or check out any of the guides below to learn more.

WiFi setup and personalization

• Personalize your home WiFi network
  View and change your WiFi network name and password in a couple easy steps using the Rogers Xfinity app. Visit How to change your WiFi name and password with Rogers Xfinity to learn more.
• Create and manage profiles
  With profiles, you can group devices together for better control of your home network.
• View notifications
  View and manage all your past network notifications from Rogers Xfinity.
• Share your WiFi
  Share your WiFi with ease with Rogers Xfinity. Visit How to share your WiFi from the Rogers Xfinity app to learn more.

Parental Controls

• Set up Parental Controls
  Turn on Parental Controls to help ensure a safe online experience for little ones in your home. Additionally, you can control Internet access on a schedule of your choice with the Downtime Scheduler.
• Pause internet access
  Quickly control internet access for any device on your home network. With the Downtime feature, you can pause access for multiple devices based on a schedule.
• Monitor and manage active time
  Turn on Active Time Limits to manage daily online activity by user profile. Turn on Active Time Details to see time spent on popular apps and websites by user profile.
  
  

Device setup and controls

• Manage devices
  Personalize and organize the devices in your connected home. This lets you easily identify devices on your network, pause internet access, and more.
• Smart home device controls
  Control popular smart home devices including lights, thermostats, and plugs right from your Rogers Xfinity app. Visit How to control smart home devices with Rogers Xfinity for full details.
• Activate Rogers Xfinity WiFi Boost Pods
  Set up and activate Rogers Xfinity WiFi Boost Pods (formerly known as Ignite WiFi Pods) with ease from the Rogers Xfinity app. 

Digital security, network settings and troubleshooting

• Troubleshoot your home network
  Check your WiFi modem status and fix connectivity issues.
• Configure advanced network settings
  Easily access advanced settings such as Port Forwarding through the app. Visit Rogers Xfinity FAQ - Advanced Settings.
• Help protect your home network against online threats
  Advanced Security adds an extra layer of security to your home network with 24/7 cyberthreat protection for all connected devices. Read about How to use Advanced Security with the Rogers Xfinity app to learn more.
• Access live chat support
  Need help or have a question for us? Just click the chat bubble in the top right corner of the Overview tab in the Rogers Xfinity app and you'll be connected to chat support in seconds.
• Test your WiFi connections
  Perform connectivity tests to confirm the connection health of a single device or all connected devices on your home network. Visit How to test your internet speed and WiFi using Rogers Xfinity app to learn more.