I can access my email, but the website is slow or not working at all (i.e., the reply and delete buttons are not working)

This is usually caused by the web browser you’re using or its browsing cache and cookies. To solve this problem:

  1. Clear your web browser’s data, cache and cookies.
  2. Try accessing your Rogers Yahoo! Mail from another web browser.
    • If it works using another browser, the specific browser is causing the issue. It may just need to be reset or updated.
  3. Ensure you’re using a supported web browser.
  4. Try accessing your Rogers Yahoo! Mail from another device if available.
    • If it works using another device, something with your specific device is causing the issue. The device may just need a restart or there may be security software or settings preventing it from working with the website.

I think my Rogers Yahoo! Mail account may have been compromised. What do I do?

If you see signs or suspect that your email account has been compromised, visit this page to ensure your email account is secure. Keeping your email account safe is important!

Why are emails missing from my Rogers Yahoo! Mail account?

There could be one of a few reasons for this. Try the below to solve the problem:

  1. Check your email filters and all your email folders, including Trash and Archive, for the missing emails.
  2. Your email account may also be setup on other devices or email programs (i.e., Microsoft Outlook, Apple Mail). Depending on your account settings, your incoming emails may be pulled from Rogers Yahoo! Mail and stored on those devices or programs only. Check your email account on all your different devices and programs for your missing emails.
  3. Still can’t find your emails? Visit this page to submit a request to Yahoo! to recover lost or deleted emails.

I’m unable to sign into Rogers Yahoo! Mail

Visit this page to learn how to solve sign-in issues with Rogers Yahoo! Mail.