Understanding Internet Usage

As a general guideline, here are some sample estimates of file sizes: 

• 1 GB = 1024 MB, 1 MB = 1024 KB

*These examples are intended as estimates only. The download/upload frequency and size of photos, videos, web pages, file attachments, applications, and other types of internet usage vary widely and could result in your internet usage exceeding your allotment.

If you want to stay connected online as much and as often as you like, an Unlimited package will give you the ultimate freedom. If you don’t enjoy Unlimited usage, or just want to keep track of your usage, keep in mind the tips below.

• To check your usage at any time, just visit rogers.com/myrogers and login. Select INTERNET from your Account Overview and your usage will be displayed.
• If your internet package doesn’t include unlimited data, you’ll see a notification when you reach about 75% of your data when you or someone in your home opens a web browser window and accesses a website. We’ll send another notification when you’ve used 90% of your data. When you’ve reached about 100% of your package data, another web browser notification is sent.

• This is especially important for video games as they can vary in size significantly (from a few MB to 35 GB or more.
• Online PC and console game stores will list the download size of the game on the store page.

• When you download files using peer-to-peer services such as BitTorrent, you’re not only downloading large files - you may also be uploading files from your computer. Some applications may even stay open when you think they’re closed. Always be sure to completely exit any file-sharing applications when you’re not downloading, and always turn off your computer when you’re done.

• Some viruses are designed to send mass e-mails (SPAM) from your system or use your connection to attack other computers on the internet. This may increase your usage and slow down your computer. Spyware and adware pose similar threats, infecting your system and either sharing your information or displaying unwanted pop-ups and banners. Take the time to install security software to protect yourself and keep it updated.

• Don’t risk allowing someone you don’t trust to access your Internet connection. Pick a password that can’t easily be guessed and update it regularly.
• And finally, although you may be aware of your usage allowance and how to optimize your experience by following the tips above, it is also important that you make everyone in your household aware. Share this information with everyone who uses the internet connection in your home.

We’ll send you a browser notification when you’ve used 75% of your monthly internet plan. We’ll send another notification when you’ve used 90% of your data. Finally, we’ll send another notification when you’ve used 100% of the data included in your monthly internet package.

As of January 31, 2020, it isn’t possible to opt out of receiving these notifications. However, if you’ve previously opted-out of receiving browser notifications, you can click on the following links from any device connected to the internet through your Rogers internet to start receiving them again:

• 75% opt-in: http://www.rogers.com/usageoptin75
• 100% opt-in: http://www.rogers.com/usageoptin100

Tip: If using a wireless device (phone/tablet/etc.), make sure it’s connected to your Rogers Home Internet’s Wi-Fi.

Here are some possible reasons why you may not receive an onscreen notification:

• Does anyone else in your home use the internet? Perhaps they received the onscreen usage notification and dismissed it. The View Usage Alerts in the internet section of your MyRogers account can tell you when these notifications have been sent and acknowledged.
• Someone might have also received the notification in the past and selected the option to disable future notifications. You can turn the notifications back on using the opt-in instructions above.

Usage notifications can be delayed by up to 48 hours, so if you download a large amount of data you may go over before we can alert you. If you’re planning to download a large file (like a video game or movie) we recommend you check how much usage you have remaining using your MyRogers account before proceeding.