What is fibre-to-the-home (FTTH)?

FTTH is Rogers fibre-powered network with 100% fibre extended directly to your home. We’re upgrading our existing network in growing areas across Ontario and Atlantic Canada to extend our fibre-optic cabling and equipment beyond the neighbourhood all the way to the home.

What are the benefits of FTTH?

Benefits include:

  • internet service with upload speeds as fast as download speeds
  • more bandwidth for an even stronger connection

Now you can support even more devices and services.

How do I know if my area has fibre-to-the-home services?

As we complete network enhancements, eligibility for our services is updated in our systems. You can visit rogers.com at any time to check availability for your address and the latest offers available for you.

Extending fibre directly to our customers’ homes requires coordination of work permits, specialized equipment, and engineering and construction work that will roll out over time to different neighbourhoods.

Can I self-install my fibre-to-the-home internet or TV bundle?

No, professional installation is required. 

A trained technician must connect your home to the Rogers fibre-powered network. They need to update the equipment inside and outside the home.

Our technician will:

  • install a terminal (Optical Network Terminal) - where the fibre line enters the home
  • remove any current equipment no longer needed
  • potentially run an Ethernet cable to test the best location in your home to install our Ignite WiFi Gateway for strong WiFi coverage and internet service.

The installation may take up to 3 hours to complete in full.

Is Radio Frequency over Glass (RFoG) the same as (Gigabit Passive Optical Network) GPON fibre-to-the-home technology?

No, RFoG is not the same as GPON fibre-to-the-home technology.

RFoG technology uses fibre-optic cabling connected to a fibre-to-cable adapter in the home. Internet service is delivered through your coax outlets which connect to your gateway modem.

GPON technology uses the fibre-optic cable connected to the home through an Optical Network Terminal (ONT) which is in turn connected through an Ethernet cable to your gateway modem. This delivers more bandwidth for faster internet speeds with uploads as fast as downloads.

Where is the fibre equipment installed in my home?

The fibre equipment to connect to the Rogers network is typically installed where the fibre-optic cable enters your home. If you live in a:

  • home or townhouse with a fibre-to-the-home installation - the equipment is often placed by the electrical panel
  • condominium, apartment, or office building with multiple units or suites with a fibre-to-the-suite installation - the fibre equipment is usually placed inside a utility or services closet within the unit

Do I need to return the Rogers Optical Network Terminal (ONT) when I’m cancelling my service?

You can leave the ONT where it’s installed. It’ll be deactivated remotely. This device is usually labelled to let you know it must not be moved or modified.

You’ll need to return any home WiFi and TV equipment such as the WiFi gateway modem, WiFi pods, set-top boxes, remote controls, as well as equipment power adaptors, or cables.