FTTH is Rogers fibre-powered network with 100% fibre extended directly to your home. We’re upgrading our existing network in growing areas across Ontario and Atlantic Canada to extend our fibre-optic cabling and equipment beyond the neighbourhood all the way to the home.
How do I know if my area has fibre-to-the-home services?
As we complete network enhancements, eligibility for our services is updated in our systems. You can visit rogers.com at any time to check availability for your address and the latest offers available for you.
Extending fibre directly to our customers’ homes requires coordination of work permits, specialized equipment, and engineering and construction work that will roll out over time to different neighbourhoods.
Can I self-install my fibre-to-the-home internet or TV bundle?
If Rogers fibre has already been installed at your address, you might be eligible for self-install. When you order your fibre-to-the-home internet or TV bundle, a specialist will confirm if your home’s Optical Network Terminal is active and ready for self-install. With self-install, you get:
- Simple setup instructions through the Rogers Xfinity app and 24/7 support.
- Flexible shipping options to suit your schedule.
- Track your order with your tracking number.
- Easy, step-by-step guides to support your installation.
Is Radio Frequency over Glass (RFoG) the same as (Gigabit Passive Optical Network) GPON fibre-to-the-home technology?
No, RFoG is not the same as GPON fibre-to-the-home technology.
RFoG technology uses fibre-optic cabling connected to a fibre-to-cable adapter in the home. Internet service is delivered through your coax outlets which connect to your gateway modem.
GPON technology uses the fibre-optic cable connected to the home through an Optical Network Terminal (ONT) which is in turn connected through an Ethernet cable to your gateway modem. This delivers more bandwidth for faster internet speeds with uploads as fast as downloads.
Where is the fibre equipment installed in my home?
The fibre equipment to connect to the Rogers network is typically installed where the fibre-optic cable enters your home. If you live in a:
- home or townhouse with a fibre-to-the-home installation - the equipment is often placed by the electrical panel
- condominium, apartment, or office building with multiple units or suites with a fibre-to-the-suite installation - the fibre equipment is usually placed inside a utility or services closet within the unit
Do I need to return the Rogers Optical Network Terminal (ONT) when I’m cancelling my service?
You can leave the ONT where it’s installed. It’ll be deactivated remotely. This device is usually labelled to let you know it must not be moved or modified.
You’ll need to return any home WiFi and TV equipment such as the WiFi gateway modem, WiFi pods, set-top boxes, remote controls, as well as equipment power adaptors, or cables.