How to fix poor picture quality on Ignite TV or Ignite SmartStream

Experiencing poor picture quality? This means you’re having issues with your Ignite TVTM or Ignite SmartStream box’s WiFi connection. The most common cause is poor WiFi coverage in your home.

Other symptoms of poor WiFi coverage include:

  • Delayed response to voice commands when using the Voice Remote
  • Pixelization, breaking up of images or freezing during streaming

To help resolve all these issues, consider the following troubleshooting tips.

Step 1: Make sure your Ignite WiFi Gateway modem is in an optimal place for WiFi coverage

It could be that your modem is placed too far from your Ignite TV/SmartStream box, resulting in a poor WiFi connection. For the best experience, make sure your modem is:

  • Upright (i.e. with the angled top side pointing towards the ceiling)
  • In open, plain sight
  • In a well-ventilated location to prevent overheating (i.e., on a hard surface above floor level)
  • As far away as possible from barriers that would block or degrade WiFi signal -- at least a foot away
  • Away from other sources of WiFi noise or interference (e.g., electrical panels, cordless phones, baby monitors, WiFi access points or routers for other services like home security, wireless speakers or smart devices)

Keep in mind, the modem is the source of your WiFi signal, so its placement is crucial for the most optimal connection for all your devices.

The location of your Ignite TV/SmartStream box also matters. Make sure it’s not wedged behind the TV, a brick wall or other electronics and barriers for the strongest WiFi signal.

Tip: If possible, connect the Ignite TV/SmartStream box to your modem with an Ethernet cable. It’s the most reliable connection for any device and eliminates the many variables affecting WiFi communication.

For more tips on modem placement, visit this page.

Step 2: Check if other devices in your home are also experiencing issues connecting or disconnecting from the internet

If so, you may be experiencing issues with your internet service in general. To troubleshoot:

  • Check that the coax cable connection from the wall to your Ignite WiFi Gateway modem is screwed on securely at both ends.
  • Try restarting your Ignite WiFi Gateway using the Ignite WiFi Hub app or by unplugging it for 15 seconds.

If the issue continues to affect more than just the Ignite TV/SmartStream box contact Technical Supportand we’ll help you out with this.

If not, continue to the next step.

Step 3: Restart your Ignite TV or Ignite SmartStream box

This will refresh its memory and also force it to reconnect with your home WiFi network.

Step 4: Run a speed test

At the location of your Ignite TV/SmartStream box, run a speed testusing another device that’s connected to your home WiFi network. For stable streaming, you need at least 25 Mbps.

If the test shows you’re getting less than 25 Mbps, contact Technical Support. Our technicians can remotely run additional tests on your network and confirm the best solution for you.

If you have Ignite WiFi Pods, make sure that none of them have been unplugged. Also check the Ignite WiFi Hub app to confirm that they’ve been placed optimally.

Still having issues?

If you’re still experiencing issues after running through the above steps, contact Technical Support and we’ll help you out.