How to fix issues with streaming apps and Rogers Xfinity services

Table of Contents

Restarting your streaming apps

All other streaming apps

Exit the app and relaunch it.

On Rogers Xfinity TV, press the Exit button on your remote. or
On Rogers Xfiniiy Streaming, press the Home button.

Netflix

Press the A button on your Rogers Xfinity Voice Remote to open the Help menu.
Scroll right and select Reset Netflix and select Reset Netflix again to confirm.
Once the reset to complete, sign back in to Netflix.

Restart your equipment

Sometimes, restarting your device can help it work properly again. Choose the right guide for your device:

Note: All devices will temporarily lose service while your modem reboots.

Complete a System Refresh

A System Refresh is a built-in tool that checks and resolves common issues automatically.

Before you begin: This process may reboot all Rogers Xfinity set-top boxes and interrupt service and recordings for up to 10–20 minutes.

To start a System Refresh:

Press the Abutton on your voice remote to open the Help
If your remote doesn’t have an A button, say “Help” using voice command.
Select System Refresh, then choose Refresh Now.

Important: Do not unplug or turn off your Rogers Xfinity set-top boxes during the refresh. They will reboot automatically.

Try the service on another device

To rule out issues with the streaming service itself:

Try the app on another device (e.g., computer, phone, tablet, Smart TV).
If the issue persists across devices, the third-party service may be experiencing problems. Contact their support team for help.